We performed a comparison between Freshservice and IBM Maximo based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."It is a stable solution. My company hasn't faced any problems with the solution."
"We found the initial setup to be very simple."
"The overall functionality of the product is excellent."
"It has reduced the time to look up who is responsible for a service, and it has reduced the time to finalize a service request because it now goes directly to the person who is responsible for the service in that location. So, a service request is handled quickly and directly by the person responsible for it."
"The solution’s timely automated triggers increase our IT team’s productivity."
"It allowed the development team to concentrate on the client’s requirements instead."
"You can just register and within five to minute minutes, you are ready to go."
"What I have seen in Freshservice is there's no room for customization. Which works as an advantage in some cases and it works as a disadvantage in others. If you are someone that starts managing your IT services, it is a great solution, because there's no way to go out away from the direction of the system. You have to follow the process as it was intended for the designers of a solution because there's no room for customization or configuration."
"The most valuable features are the ability to create work orders and preventative maintenance."
"The most valuable features of IBM Maximo are the overall power and interface, and there are a lot of different modules that we use that are helpful. Additionally, it's an integrated solution and it has a lot of capabilities."
"They have a real strength of tracking the asset itself along with the condition of the asset, the maintenance of the asset and who has access to the asset, etc."
"We were doing all kinds of paperwork for every type of order and to maintain our assets but with the use of the IBM Maximo application, we can automate a lot of the processes."
"IBM Maximo is the best software for assets management."
"There are not many enterprise asset management systems on the market and not many that have the categories that IBM Maximo has."
"Preventive maintenance management."
"We were able to scale perfectly."
"The reporting and management information (MI) are very limited, and stopped realistic and timely reporting on outstanding incidents."
"It's hard to interact directly with the users themselves."
"The chat portal is not that great."
"The product should look at BCM or ServiceNow and see if there are features that would make nice additions. It would help them stay competitive."
"Freshservice's technical support has issues with delays and translations."
"I would suggest that Freshservice enhance its technical capabilities, particularly when it comes to ICT network discovery."
"The ability to customize the user interface is a bit lacking, and the reporting is a bit lacking because they're very stringent upon what you can pull reporting-wise within Freshservice. They have a lot of built-in reports that are very nice, but when it comes to customizing these, they just provide you with certain data. When you try to build your own report wizard, you aren't able to go and select some of the data that is shown in some of the reports that come with Freshservice. This is something that we have brought up with our account representative, and we have suggested these as feature updates in the future. We're still waiting on them to go and implement something like that."
"We'd like to see a CMDB, a Configuration Management Database, in the future."
"Could use some alignment regarding some standards and the tracking of the IT assets. Even though they have all of the information (i.e. where are the assets, who owns the asset, etc.), they were not mapping it to different cyber standards."
"This solution could improve by integrating or embedding finances, charts of accounts, and invoicing."
"I feel that the interface is a little too complicated with a large number of fields to enter."
"Revision management of file attachments."
"The mobile solution has a lot of room for improvement, especially in geopositioning capabilities, tracking capabilities, and configuration capabilities, in order to let the tech operate online and offline."
"On a scale of one to ten, where ten is easy and one is difficult, I rate the setup process a two since it is very complicated."
"The latest version is slow due to the power it requires."
"You can get lost using the application"
Freshservice is ranked 5th in Help Desk Software with 29 reviews while IBM Maximo is ranked 1st in Enterprise Asset Management with 23 reviews. Freshservice is rated 8.0, while IBM Maximo is rated 8.0. The top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". On the other hand, the top reviewer of IBM Maximo writes "Work order management and scalability enables the businesses' needs to be met". Freshservice is most compared with ServiceNow, JIRA Service Management, Microsoft Project, Zendesk and ManageEngine ServiceDesk Plus, whereas IBM Maximo is most compared with ServiceNow, JIRA Service Management, ABB Ability Asset Suite EAM, NetSuite ERP and IFS Cloud Platform.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.