We performed a comparison between GitLab and ServiceNow Strategic Portfolio Management based on real PeerSpot user reviews.
Find out in this report how the two Enterprise Agile Planning Tools solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."GitLab offers a good interface for doing code reviews between two colleagues."
"The scalability is good."
"We like that we can create branches and then the branches can be reviewed and you can mesh those branches back. You can independently work with your own branch, you don't need to really control the core of other people."
"I find the features and version control history to be most valuable for our development workflow. These aspects provide us with a clear view of changes and help us manage requests efficiently."
"The most important features of GitLab for us are issue management and all the CI/CD tools. Another aspect that I love about GitLab is the UI."
"The solution has an established roadmap that lays out its plans for upgrades over the next two to three years."
"GitLab is a solution for source code management, container registry, pipelines, testing, and deployment."
"Git hosting has an integration with ACD which is why we liked this solution in the first place."
"The performance is good."
"The ease of use is the most valuable feature. It's very intuitive to set up."
"The interface is extremely user-friendly."
"You don't need a lot of plugins."
"The technical support is pretty good. ServiceNow has consistently provided excellent assistance."
"The product is quite convenient and user-friendly."
"The most valuable features of ServiceNow Strategic Portfolio Management are the multiple methodology possibilities for projects. It has hybrid, traditional, and Agile capabilities. Additionally, the solution integrates well with other platforms, such as Microsoft Azure."
"The solution offers a lot of opportunities for integrations. We can integrate with Slack, Azure, all the API alternatives, etc. There's a lot of integration modules provided."
"Expand features to match other tools such as a static code analysis tool so third-party integrations are not required."
"The documentation is confusing."
"GitLab could add a plugin to integrate with Kubernetes stuff."
"The integration could be slightly better."
"There is room for improvement in GitLab Agents."
"Their RBAC is role-based access, which is fine but not very good."
"As GitLab is not perfect, what needs improvement in the solution is the Wiki feature of the groups or the repertories because currently, it's not searchable by default. You'll need an indexing service such as Elasticsearch to make it searchable, and that requires too much work, so for me, it's the main feature that should be improved in GitLab. In the next version of the solution, from the top of my head, the documentation could be improved. Besides the Wiki, it would be good if there's documentation that would be automatically generated based on the code repository. In other words, there should be some tutorials from GitLab for developers in the next release."
"As a partner, sometimes it's difficult to get support. They have a really complicated procedure for their support."
"When we originally set it up, we had some kind of success manager free of charge, and now it's an additional charge over and above what we're paying."
"The portfolio managed is good for IT, but it's not good for non it's not necessarily great for construction projects, such as the building of physical infrastructure."
"The price keeps going up, and to remain competitive, it needs to have a competitive edge. I would like to see more of the latest innovations, in terms of AI, ML, and all of the latest cutting-edge technologies, included in the platform."
"The cost could be improved. The solution is quite pricey."
"ServiceNow IT Business Management could improve by adding better artificial intelligence."
"The setup is a bit complex. It depends on the organizational needs, and sometimes, we make customizations based on those needs."
"ServiceNow Strategic Portfolio Management must improve its interface, which is not very interactive or user-friendly compared to other tools like Zendesk. The real-time reporting feature doesn't help much in our decision-making process. It's quite complex to use and lacks the rich features needed for visualization. Overall, I find it to be very poor."
"The configurations are fine, but the user interface could be improved."
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GitLab is ranked 2nd in Enterprise Agile Planning Tools with 70 reviews while ServiceNow Strategic Portfolio Management is ranked 5th in Enterprise Agile Planning Tools with 27 reviews. GitLab is rated 8.6, while ServiceNow Strategic Portfolio Management is rated 8.0. The top reviewer of GitLab writes "Powerful, mature, and easy to set up and manage". On the other hand, the top reviewer of ServiceNow Strategic Portfolio Management writes "A very strategic demand management tool that visualizes risks and ratings in a bubble chart". GitLab is most compared with Microsoft Azure DevOps, Bamboo, SonarQube, AWS CodePipeline and Tekton, whereas ServiceNow Strategic Portfolio Management is most compared with Microsoft Azure DevOps, Jira, Jira Align and Microsoft Project Server. See our GitLab vs. ServiceNow Strategic Portfolio Management report.
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