We performed a comparison between Microsoft Azure DevOps and ServiceNow IT Business Management based on our users’ reviews in four categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Microsoft Azure DevOps finishes slightly ahead of ServiceNow IT Business Management. Azure DevOps is easier to use and implement and integrates seamlessly with other Microsoft solutions. It provides excellent collaboration and the ability to monitor numerous activities all at once. Workflows are easy to learn and manage, saving time and money, which helps to keep teams productive and profitable.
"Great project management feature and Git-based repository."
"It's very user-friendly, and the documentation is good. The most valuable feature is backlog item creation, where we pick features and other things. The burndown chart created for projects to be maintained by the development teams is also useful."
"The features of Azure Repos that we find most impactful are those related to source control management within our DevOps code management processes."
"It is a really easy way to define all of the features that you need to deliver. You can link those features to epics and break them down into user stories. You can also assign the user stories into sprints for doing your product improvement planning."
"It is easy to use. The shared repository is useful. Everything is in one environment."
"It's a great product for the CI/CD process."
"The initial setup is quick and easy."
"The most valuable feature is that it brings order to our projects, and we know the status of each one at every moment."
"The ease of use is the most valuable feature. It's very intuitive to set up."
"The demand management tool is very strategic because it helps assess risk, gives you a visual of different demands, and rates those values."
"The PPM module is an excellent service."
"As a product, the primary reason we like it is it gets integrated with our ITSM solution so that we don't have to go for an external product for project management like Jira."
"The performance is good."
"The solution was quite easy to use. The interface was quite user-friendly, and I've become quite familiar with it."
"Competitive in terms of research"
"You don't need a lot of plugins."
"The tutorials for building pipelines are an area that is a bit technical for a beginner."
"The optimization feature in Microsoft Azure DevOps needs improvement. Control over multiple projects could also be improved."
"Microsoft Azure DevOps could improve by providing better integration with other tools. It is very easy to integrate with Azure, but when you need to integrate with other solutions, such as Amazon Web Services, is difficult."
"Microsoft could improve Visual Studio by making it easier to find the plugins you need to get your job done. Maybe they could implement an AI search instead of a simple tech search. Sometimes, people come up with a catchy name for something, and you don't know how it's spelled. For example, a developer might come up with a packet wizard and spell weird, like P-A-K-I-T."
"When comparing with Jira, I find that the task management capabilities in Azure DevOps are not yet fully comprehensive and should be enhanced."
"We are currently in the process of moving all of our on-prem to the cloud platform. We are trying to make that move and host the majority of our DevOps services in the cloud because the cloud is where most of the things are going nowadays. However, the process of this transfer is not straightforward, and it could be a lot easier. Microsoft hasn't provided the maturity for migration tools. It could be a lot easier in that respect. I want to see them continue to advance the API capabilities. They could add some more robust functionality to the administrative layer within ADO services. There are a lot of configuration elements that you need to take care of at the organization level and the project configuration level from an administrative capacity. When you're dealing with process templates and things of that nature, you have to do them all manually. Being able to automate some of that using scripts or API functionality would be really nice."
"The price could be lowered. It would be nice if it was cheaper."
"They could provide clearer guidance on deployment practices for the product."
"The cost could be improved. The solution is quite pricey."
"The solution needs a few things in terms of resource management."
"I would like to see some artificial intelligence incorporated into the management functions."
"The portfolio managed is good for IT, but it's not good for non it's not necessarily great for construction projects, such as the building of physical infrastructure."
"When we originally set it up, we had some kind of success manager free of charge, and now it's an additional charge over and above what we're paying."
"The user interface could be more modern."
"The configurations are fine, but the user interface could be improved."
"The interface is cluttered with a lot of names and areas. It may not be user friendly enough for a first timer."
More ServiceNow Strategic Portfolio Management Pricing and Cost Advice →
Microsoft Azure DevOps is ranked 1st in Enterprise Agile Planning Tools with 126 reviews while ServiceNow Strategic Portfolio Management is ranked 5th in Enterprise Agile Planning Tools with 27 reviews. Microsoft Azure DevOps is rated 8.2, while ServiceNow Strategic Portfolio Management is rated 8.0. The top reviewer of Microsoft Azure DevOps writes "Allows us to deploy code to production without releasing certain features immediately and agile project management capabilities offer resource-leveling". On the other hand, the top reviewer of ServiceNow Strategic Portfolio Management writes "A very strategic demand management tool that visualizes risks and ratings in a bubble chart". Microsoft Azure DevOps is most compared with GitLab, Jira, TFS, Rally Software and OpenText ALM / Quality Center, whereas ServiceNow Strategic Portfolio Management is most compared with Jira, Jira Align, Microsoft Project Server, Smartsheet and Broadcom Clarity . See our Microsoft Azure DevOps vs. ServiceNow Strategic Portfolio Management report.
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