We performed a comparison between Jira and ServiceNow Strategic Portfolio Management based on real PeerSpot user reviews.
Find out in this report how the two Project Portfolio Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Scaling the product wouldn't be difficult."
"Its visual display and ease of use are most valuable."
"Reports, analytics, and a ton of widgets, they are great and intuitive. Perfect for an agile team."
"I think one of the most powerful features in Jira is the customization of fields and workflow."
"The way we can define and customize the search queries for the tickets in Jira is most valuable."
"The user story map is excellent. The features can be composed into stories and they can be allocated to each of the sprints in a program increment. It allows you to see all that in the user story map, and you have various dashboards to see the stories in various views. You can see them as a backlog view, for example, or you can see as an actual sprint view."
"Jira's most valuable features are ease of use, simple to understand, and highly flexible. Additionally, you can use kanban or scrum which is a benefit."
"We use it for capacity planning. We need to gauge and assess whatever is coming to our pipeline and then everything comes to the pipeline, appears as a pic, and then based on that, we create the story points and we take it from there."
"The feature I find the most valuable is the one that lets you see how much time has been used in processing a ticket. This allows us to better monitor performance."
"The most valuable features of ServiceNow Strategic Portfolio Management are the multiple methodology possibilities for projects. It has hybrid, traditional, and Agile capabilities. Additionally, the solution integrates well with other platforms, such as Microsoft Azure."
"The interface is user-friendly. It's one of the most user-friendly on the market, and the most complete."
"The product is quite convenient and user-friendly."
"The most important feature of ServiceNow IT Business Management is flexibility."
"The solution offers a lot of opportunities for integrations. We can integrate with Slack, Azure, all the API alternatives, etc. There's a lot of integration modules provided."
"The solution is scalable."
"Competitive in terms of research"
"Its search and reporting can be improved. They are already nice, but they can be further improved."
"For me, the solution is too complicated as it has too many features. It would be nice if they could streamline things."
"It is not intuitive."
"Jira can improve by making methodologies better, such as scrum and agile. Additionally, improvements in Kanban boards are needed."
"I would like to see it connecting to Git. That could be useful. We use it for Stash, but I think there is one for Git also. I don't know if it's a plug-in that exists already, but that could be nice."
"It's also difficult to migrate through, things don't always tie-up. It's not easy to use."
"We'd like to see Jira have more integration with a development ID."
"The help desk and services management features are in need of improvement."
"A major improvement we would like to see is definitely around agile management."
"The price keeps going up, and to remain competitive, it needs to have a competitive edge. I would like to see more of the latest innovations, in terms of AI, ML, and all of the latest cutting-edge technologies, included in the platform."
"ServiceNow Strategic Portfolio Management could improve by having more Agile features. Other solutions, such as Rally have more."
"The user interface could be more modern."
"ServiceNow needs to invest more in integration. That's the only thing. It could always extend its portfolio a little bit."
"The setup is a bit complex. It depends on the organizational needs, and sometimes, we make customizations based on those needs."
"The timing reporting module, and how it's used is a bit difficult to understand. Everything related to project management is quite extensive. It needs to be simplified. At first, our users didn't want to use it, because it seems a bit complex."
"The cost could be improved. The solution is quite pricey."
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Jira is ranked 2nd in Application Lifecycle Management (ALM) Suites with 259 reviews while ServiceNow Strategic Portfolio Management is ranked 3rd in Project Portfolio Management with 27 reviews. Jira is rated 8.2, while ServiceNow Strategic Portfolio Management is rated 8.0. The top reviewer of Jira writes "A great centralized tool that has a good agile framework and is useful for day-to-day planning, task management, and work log efficacy". On the other hand, the top reviewer of ServiceNow Strategic Portfolio Management writes "A very strategic demand management tool that visualizes risks and ratings in a bubble chart". Jira is most compared with Microsoft Azure DevOps, IBM Rational DOORS, OpenText ALM Octane, Rally Software and OpenText ALM / Quality Center, whereas ServiceNow Strategic Portfolio Management is most compared with Microsoft Azure DevOps, Jira Align, Microsoft Project Server, Smartsheet and Broadcom Clarity . See our Jira vs. ServiceNow Strategic Portfolio Management report.
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