We performed a comparison between BlackBerry Enterprise Mobility Suite and IBM MaaS360 based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, JAMF, VMware and others in Enterprise Mobility Management (EMM)."We can manage and standardize security across your environment, identify problems, receive alerts, and so on. That's its purpose, and that's also why it's so good."
"The ability to wipe data from and reset devices is one of the most important and valuable features. If a device is reported stolen, we can freeze it or wipe the data from it, preventing data leakage."
"It is a helpful tool to manage BYOD policies."
"One of the main features of the solution is it allows the management of many devices in different ways."
"I like that we can implement conditional access."
"We are a remote company, and the product helps us manage the global endpoints. It helps us natively manage the endpoints in the cloud from anywhere."
"I like the tool's integration with Apple. Anyone who creates an ID in Intune will get an Apple ID."
"Its protection policies are most valuable. It protects mobile devices as well as individual apps. It is pretty scalable, and its documentation is also pretty good. It is also pretty straightforward to deploy."
"If a device is stolen, you have the power to remove all of the contents remotely. You can do this very quickly."
"The functionality with UEM and BlackBerry Works, the shared calendar, is a massive improvement for us."
"There is very high flexibility for different setups of single users, so it can give a single use many different device types with different enrollment types."
"It does support hardware and operating system configurations from every angle."
"It gives us the ability to have a container and the most secure possible application."
"Having access to our internet was extremely beneficial. We don't have that functionality now that we have switched to Microsoft Intune. It was definitely better with Blackberry."
"Access to the emails on the go was most valuable. Having access to your emails in a secure way is one of the most important features of this solution. Blackberry ensures data security, and as a user, I can use it while on roaming or wherever I am."
"We are able to separate personal information and in the event of e breach, we are able to turn off access and/or delete this information."
"We introduced the product as part of the SOC-2 requirement. The tool's most valuable features include keeping the operating system updated, tracking software inventory, controlling computer administrators, and the ability to wipe a computer in case of a security threat. It helps us to be compliant, and it is one of the reasons we implemented it."
"The most valuable feature is that it's comprehensive - it covers mobile devices and laptops in one package."
"It allows us to have an updated inventory of all the devices in real-time with the ability to add personalized information."
"It is a stable solution that functions twenty-four hours and seven days a week."
"The implementation phase of IBM MaaS360 was pretty easy."
"The ability to send an iPad out to someone and have them auto-provision it when they are out in the field is fantastic. We don't have to have it all configured before we ship it. This is probably the biggest value add."
"It helped us reduce the number of support incidents by limiting users' access to device configurations."
"All features that we have deployed are useful. We do access office emails on our smartphones, and we have complete sync with Active Directory. Our calendar also gets synced in the MaaS360 application. We also ensure that the data from these official applications is not being misused by any of the employees. We have disabled cut, copy, paste, and all such features. It ensures that all the official data that our employees have on their smartphones is secure. Security is the paramount feature that we value in this product."
"I know that their AI pieces are at the infancy stage, but allowing users to do more tagging for information would be an interesting thing because Intune also directly integrates with Azure. Because a lot of the devices are hosted with that, you also get a lot of tagging of user data and other things like that."
"There is room for improvement in integration and security as well."
"Lacks the ability to deploy more ways of management, managing devices and processing the policies."
"I'm still playing around with it and haven't had any issues with the product yet, but support can definitely be improved."
"An area for improvement is the absence of seamless integration, particularly with external dashboards."
"The difficulty of the the roll out is surprisingly difficult considering this product is supposed to be an integrated part of the 365 suite."
"One big problem with Microsoft is that they're changing the names of the products quite often, or they're quite consistently doing so. Intune is now Endpoint administration. Constantly switching the user interface or the administrative interface makes it quite hard to keep pace. If you are on a two-week holiday and you come back and look at the same screen you have looked at for the last couple of months, it looks different, which is annoying. Changing things around all the time doesn't make it easy."
"It would be better if they can reduce the cost of the license."
"As far as being able to remotely wipe a device, or remove it from the console, this is not simple to do. It is not a one-click motion, as it requires several steps."
"What we don't have at the moment is RDP from the device to some kind of PC. Another feature would be access to a delegate's mailbox and I think that is to come in one of the next releases. There have been a lot of requests for that type of feature where, for example, a secretary can access the mailbox of the boss."
"We cannot integrate BlackBerry Edit from BlackBerry Enterprise. BlackBerry Edit has issues when we are editing any document. We have other internal applications that we can use for documents, but we cannot edit into BlackBerry Edit. There's room for improvement with editing documents."
"I would like to see better integration with our AD. Instead of having to use Active Directory groups, we'd like to use Active Directory attributes instead. There is a lot of overhead in managing. Whereas, if we could key on something tied to HR, or some other feed indicating who they are or what role they have, and manage them that way, that would be much preferable than having to manage people with Active Directory groups. Because, if people move roles, then we have to make sure that we move them from one Active Directory group to another, which is hands-on, a lot of overhead."
"One fault that BlackBerry has is its salesforce. Their direct salesforce department is changing its salespeople constantly. One client I had, over a period of about three years, went through four salespeople. That continuity is a problem, in terms of dealing with the customers."
"I know for the BlackBerry Connect, our users want to see more features, such as audio and video. I know the current version doesn't have that."
"The interface could be improved."
"It would be ideal if there was something for communication with Microsoft tools like Teams or Skype for Business, or perhaps even with Zoom for conference calls."
"The user interface could definitely use some improvement."
"The product needs to improve tech support."
"User interface is basic and not very intuitive."
"Can be added process of export/import environment configuration to simplify any migration processes."
"We had a problem with Microsoft computers. If you downloaded emails on a Microsoft Windows Surface PC, that would also require a license. The Outlook application didn't look great for us on a PC."
"The solution needs to offer live technical support. Right now, it's just a chat window and it's rather unhelpful."
"When we have MaaS360 installed on smartphones, it consumes the battery of the device at a much faster pace. This is one of the areas of improvement that I would like to highlight. We have also observed that in the contact list, a lot of duplication is happening. A single contact is duplicated three or four times, which also consumes more memory resources. If they can work on improving it for these aspects, it will have a more positive impact not only on the way the application is being consumed by the user but also on user satisfaction. A lot of new features are being deployed or rolled out by companies that are competitors of IBM MaaS360. IBM will have to ensure that all those features are on board so that we have a complete suite of features in the platform, rather than deploying multiple diverse solutions to cater to the requirements of our customers."
"Local technical support would be helpful."
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BlackBerry Enterprise Mobility Suite is ranked 17th in Enterprise Mobility Management (EMM) with 24 reviews while IBM MaaS360 is ranked 8th in Enterprise Mobility Management (EMM) with 34 reviews. BlackBerry Enterprise Mobility Suite is rated 7.8, while IBM MaaS360 is rated 7.8. The top reviewer of BlackBerry Enterprise Mobility Suite writes "Helpful technical support, and performs well, but initial setup could be simplified". On the other hand, the top reviewer of IBM MaaS360 writes "It lets you separate work and personal data on mobile phones, but the interface is outdated and clunky". BlackBerry Enterprise Mobility Suite is most compared with VMware Workspace ONE, SOTI MobiControl and Ivanti Neurons for MDM, whereas IBM MaaS360 is most compared with VMware Workspace ONE, Jamf Pro, SOTI MobiControl, IBM MobileFirst and Cisco Meraki Systems Manager (MDM+EMM).
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