We performed a comparison between ISL Online and TeamViewer based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution has a lot of features. It does what it is made to do and that's all we can ask for, really."
"We can also monitor our systems at any time from practically anywhere."
"Setting up the solution is easy and there's no maintenance involved."
"ISL Online is easy to use. It provides a single platform on which we can do everything, and it's very low maintenance. After installation, you don't need an IT manager or staff to watch over it. It's secure. It's most important for us."
"The code can be delivered in multiple ways, including an email with a link for an unattended connection."
"I personally really appreciate the file transfer feature as it is really easy to use."
"The most valuable feature is safety."
"We like drawing utilities inside ISL. That helps us mark specific regions on the screen, so that end users know what to focus on."
"TeamViewer is fast and easy to manipulate."
"The solution is scalable."
"This is a unique solution that is very easy to install."
"The solution is very stable. We've never had a problem with it."
"The quality of the call and the quality of the sharing have been excellent."
"The most valuable feature of TeamViewer is the ability to remote into another device."
"The most valuable feature of TeamViewer is the ability to remote control a computer system. Overall it is a complete solution."
"TeamViewer is a scalable solution."
"If there is an update or new feature on ISL Online, I don't know about it. I would be happy to receive a newsletter or notification of new features or updates."
"I would like to have a little bit more information when new features are released. They have added features that I didn't know about in the past. It would be easier for me to implement new features and consolidate them with other systems in our network if I knew beforehand."
"There could be a section in the menu describing the new features and changes."
"I would like to be able to access and manage all brands of smartphones."
"They should improve the integrations with other incident management software to be able to send the link directly from these platforms."
"It would be helpful if they had iSupport for supporting Apple phones."
"There have been times during updates when something wouldn't work quite right, however, they are quick with updates and quick with fixes."
"They need to better advertise the features."
"There is a paid version of this solution with more features available. However, they should provide more free features to the user, such as factor authentication."
"It needs to have proper authentication. I would like to see in-depth integration with Google and Microsoft products, for example. It would be nice to have a cell phone version as well."
"It's pretty limited on the options they have."
"Every now and then you'll get a silent crash and you relaunch the application. But it happens no more than with anything else in the Windows environment."
"The security could improve in TeamViewer."
"Some of the additional features, like the meeting stuff, is making it too cluttered."
"We have a consultant that helps us do the virtual aspects of TeamViewer."
"It's not the program itself that's an issue, but there is a need for some better documentation on how to use the web portal Management Console. That seems to be a bit lacking in directions, if you aren't paying attention and you don't know what to do. Better documentation would make it a little bit easier to set things up in different groups and share groups between people."
ISL Online is ranked 15th in Remote Access with 9 reviews while TeamViewer is ranked 1st in Remote Access with 84 reviews. ISL Online is rated 9.8, while TeamViewer is rated 8.6. The top reviewer of ISL Online writes "Easy to deploy, stable, scalable and safe". On the other hand, the top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". ISL Online is most compared with ConnectWise ScreenConnect and Splashtop Remote Support, whereas TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Parallels Access, LogMeIn Central and BeyondTrust Remote Support. See our ISL Online vs. TeamViewer report.
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