We performed a comparison between Huawei eSight and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Huawei eSight provides businesses with monitoring capabilities of network devices across your network."
"eSight allows me to monitor and solve any problem in the backbone and any switch in real-time."
"We use Huawei eSight to monitor devices like Wi-Fi controllers, LAN switches, and routers."
"We can scale the solution."
"The product is stable."
"I like that it supports all our Huawei devices. Unlike other network monitoring tools that monitor Huawei devices, it provides more details when it comes to monitoring or management. We can get complete details about the devices, and management is also simple."
"I like the real-time location monitor or RTLS feature. It is similar to the monitoring feature in Cisco Prime."
"The most important features are alarm management and the visualization of the health of our network devices."
"It's easy to set up."
"You can improve integrations of the operation with the solution."
"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."
"The asset management tools are very valuable."
"It is a market leader and is very implementation-friendly. Developers have a clear understanding of how the solution works, and it is mature enough to handle different client needs."
"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."
"The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community."
"The solution is very capable and user friendly."
"This solution could be improved by offering monitoring for all devices and not only Huawei devices."
"The price could be less costly."
"The solution and the operating system come separately. It would be easier if we did not have to deploy anything. A bundle feature would be better."
"eSight has many features and options, but sometimes, we feel that it should be more advanced, like Cisco. It would be good if they can enable some automation part in eSight. Most of our customers want automation in their network. They don't want a dependency on everything. That's why the automation part must be improved in Huawei. It will be beneficial for customers. Cisco has different products, and there are multiple products for monitoring, automation, etc. In the software-defined network, Cisco has ACI, and VMware has NSX. Such options must be there in Huawei to move to a software-defined network. Unlike Cisco, in the case of eSight, there is only one product. I am not aware of any other product. It would be good to enhance it with at least some automation options so that we can use it effectively in the campus network or big data center environment. When I implemented this Huawei solution, I faced some limitations in particular areas like wireless scanning. This is another part that they can improve. Wireless reporting option is not as effective as other monitoring solutions. For a particular use case, if a customer is asking for some reports, sometimes they are not 100% satisfactory. The reporting structure must be improved."
"It is not a very flexible product."
"Something that could be improved is the lack of integration with Cisco switches. In the next release, I would like to see better reporting."
"The solution needs to improve it's user interface to make it more modern and stylish. They need to design proper menu positions, features, etc. Right now the layout is complicated."
"It will be better if they can make the simple network topology part more presentable. It would also be better if they had API integration and integration with third-party devices."
"I advise others not to customize a lot while using the solution."
"There are some limitations with Discovery; some areas are not available in the installation. I would like the solution to be able to discover more devices. That will remove the need to have multiple tools."
"The tool can be improved by including more detailed information to assist new users."
"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."
"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."
"The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database."
"The initial setup phase was hard and could be made easier."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
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Huawei eSight is ranked 53rd in IT Infrastructure Monitoring with 8 reviews while ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 34 reviews. Huawei eSight is rated 6.8, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Huawei eSight writes "Useful RTLS feature and good support but needs automation options and better wireless reporting". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Huawei eSight is most compared with Cisco DNA Center, Zabbix, Cisco Prime, PRTG Network Monitor and Huawei iBMC, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our Huawei eSight vs. ServiceNow IT Operations Management report.
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