We performed a comparison between IBM BPM and ServiceNow Orchestration based on real PeerSpot user reviews.
Find out in this report how the two Process Automation solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution offers great notifications."
"This is one of the best tools to support the business and the way we work, and the numerous processes we need to implement."
"Its most valuable features are usability and integration with other IBM products."
"With the tester coach wherein you can interact with the interface while you're designing the process."
"We are implementing the tool to triple our monthly transaction volume."
"IBM BPM and Automation Anywhere working together automate manual tasks with a reduction in FTEs, creating about a 30% reduction in FTEs by automating processes."
"It is easy to take a requirement, put it in the code, and deploy it."
"The designer feature, compared to other solutions is easy to use."
"The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in languages like Java. But along with that, there are limitation in terms of network connectivity testing and administrator faces regular challenges in conducting connectivity tests due to these limitations."
"Great with IT processes and business processes."
"The product has a flexible interface for development."
"It's scalable."
"The data visualization is good."
"Orchestration is commonly utilized by major corporations. The process of linking methods in ServiceNow, known as the RTS chain to parent methods, is executed seamlessly and efficiently. It's quite impressive and significant in its impact."
"It's probably the best product out there."
"This is a user-friendly solution where scripts can be made with ease. There are also many integration options, including Microsoft products, which gives the product a competitive edge."
"The initial setup can be tricky because IBM BPM is not based on a popular stack, and it's difficult to hire a developer for this product."
"The user experience, while it has improved, should continue to improve."
"The tool's workflow function is very strong."
"IBM BPM lacks openness, that is, the ability to become open for new options in terms of APIs, front-end development, and ecosystem. IBM BPM has been quite closed. One of the main improvements would be to somehow embed the rules engine into IBM BPM. Merging IBM BRMS and the rules engine with IBM BPM would be helpful. If there was some simpler way to define rules without having to put IBM BRMS on top of it, it would be good. It's something that we can get out of Camunda but not out of IBM BPM."
"They should incorporate an API gateway functionality within it to simplify integrations."
"IBM BPM can improve the dashboards and reports. It only has two dashboards, and reporting is very difficult to build."
"We need process monitoring. It is somewhat complex to monitor all the processes which work."
"It's a bit technical, related to the instance of migrations. It's a tough thing to handle, in every new release, in every upgrade, that we have to do things in the applications or in the product. I think IBM is working on it but I know there are a lot of requests coming in from different organizations on this."
"Efficiency of some features could be improved."
"We cannot perform GUI automation using the tool."
"From my space, the only thing that I can say is the spinning up with Google Cloud Services."
"I would like a user experience module to be added."
"Frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades."
"There should be connectors to cover at least the top industry applications, and they should be easier to configure in a plug-and-play fashion."
"ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to include improvements in a similar manner that they did in Sweden."
"There can be gaps in integration."
IBM BPM is ranked 5th in Process Automation with 105 reviews while ServiceNow Orchestration is ranked 13th in Process Automation with 12 reviews. IBM BPM is rated 7.8, while ServiceNow Orchestration is rated 8.2. The top reviewer of IBM BPM writes "Offers good case management and its integration with process design but there's a learning curve". On the other hand, the top reviewer of ServiceNow Orchestration writes "Fastest upgrading technology in the market currently". IBM BPM is most compared with Camunda, Pega BPM, Appian, IBM Business Automation Workflow and SAP Signavio Process Manager, whereas ServiceNow Orchestration is most compared with Camunda, Control-M, Nintex Process Platform, BMC TrueSight Orchestration and BIC Process Execution. See our IBM BPM vs. ServiceNow Orchestration report.
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