We performed a comparison between IBM Maximo and OpenText Service Manager [EOL] based on real PeerSpot user reviews.
Find out what your peers are saying about IBM, IFS, Oracle and others in Enterprise Asset Management."It can be particularly useful for power line operations, enabling linemen in the field to gather information and send it across the country as well as different parts of the world."
"Has a powerful audit combination that helps achieve high accuracy."
"The large range of configurability of the product is great, since everyone has a different way of doing things."
"We can manage, organize, and track incidents, claims, jobs, tasks, preventive and corrective maintenance, locations, and assets."
"IBM Maximo is a very strong and powerful tool in the market…Scalability-wise, I rate the solution a ten out of ten."
"I have found Work Order management the most valuable feature. Additionally, it is a very robust and powerful solution."
"The most powerful features are the database and integration with CMDB."
"They have a real strength of tracking the asset itself along with the condition of the asset, the maintenance of the asset and who has access to the asset, etc."
"The solution will streamline productivity and also improve automation. That would bring efficiency as well the ability to handle a big number of enterprise-wide service needs. Productivity and collaborative capabilities are some of the key benefits."
"Technical support is pretty good."
"Its flexibility and ease of customization are its most valuable features."
"We can have all our requests and incidents registered in one system."
"The design has been revamped in terms of GUI. The current interface is quite easy to read."
"The workflow engine that standardizes and globalizes the process steps. It drives people through the process by standardization and automation."
"It gives us better understanding and control of service management."
"Sometimes, customization is simple. The version we are using now has a nice interface."
"It was very slow due to the lagging issues. So that was kind of frustrating, considering how slow it was while functioning."
"The standard reports that shipped with the package need to be enriched with more advanced reports, especially for the Inventory Management sections."
"The latest version is slow due to the power it requires."
"The solution is not stable. We can have one day when it is stable and another day it is not. Sometimes it crashes or becomes very slow, and there are times we are not even able to download all the databases. Without the database, we cannot work on that application. These are the small glitches, and stability issues we are facing."
"Areas for improvement include: an enhanced Service Catalog on Mobile; Agent intelligence; better dashboards for KPIs."
"It's not user-friendly. It could use shortcuts for frequently requested services."
"You can get lost using the application"
"Maximo is a big system, so the initial setup is complex."
"I don't see anything lacking."
"I think one area which is the most painful from my point of view is if you need to integrate a lot of the tools, and being able to make that a lot more seamless."
"Micro Focus Service Manager is not very great. It would be better if it had more features. When it comes to features, BMC tops the chart. When it comes to usage, people use BMC more."
"The greatest issue for us is to understand the roadmap. We want to know whether we should upgrade now or should we wait three months."
"The interface could be better."
"It, still, has a bit of more of improvement possibilities in the codeless part. But, I can see that they are working on it, so that's quite good as well."
"With the new version moving toward the codeless configuration is good, but it's losing flexibility."
"Their end-user interface and technical support features could be improved."
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IBM Maximo is ranked 1st in Enterprise Asset Management with 23 reviews while OpenText Service Manager [EOL] is ranked 12th in IT Service Management (ITSM) with 48 reviews. IBM Maximo is rated 8.0, while OpenText Service Manager [EOL] is rated 7.2. The top reviewer of IBM Maximo writes "Work order management and scalability enables the businesses' needs to be met". On the other hand, the top reviewer of OpenText Service Manager [EOL] writes "A solution that works out of the box. The solution's real strength is its ability to change for your organization's infrastructure". IBM Maximo is most compared with ServiceNow, JIRA Service Management, ABB Ability Asset Suite EAM, IFS Cloud Platform and NetSuite ERP, whereas OpenText Service Manager [EOL] is most compared with ServiceNow, JIRA Service Management, OpenText Service Management Automation X (SMAX) and BMC Helix ITSM.
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