We performed a comparison between IBM Turbonomic and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We can manage multiple environments using a single pane of glass, which is something that I really like."
"The automation and orchestration components are definitely the best part, as you can tell it what it can do and when, and just let it be."
"The automated memory balancing, where it looks at whether it's being used in the most efficient way and adds or takes away memory, is the best part. If it didn't do that, it would be something that I would have to do. We have too many machines for one person to do that. The automation helps me in that it is done in a really efficient way and a balanced way because of the policies. It really helps."
"Turbonomic can show us if we're not using some of our storage volumes efficiently in AWS. For example, if we've over-provisioned one of our virtual machines to have dedicated IOPs that it doesn't need, Turbonomic will detect that and tell us."
"We have VM placement in Automated mode and currently have all other metrics in Recommend mode."
"The most important feature to us is an objective measurement of VM headroom per cluster. In addition, the ability to check for the right-sizing of VMs."
"With over 2500 ESX VMs, including 1500+ XenDesktop VDI desktops, hosted over two datacentres and 80+ vSphere hosts, firefighting has become something of the past."
"We like that Turbonomic shows application metrics and estimates the impact of taking a suggested action. It provides us a map of resource utilization as part of its recommendation. We evaluate and compare that to what we think would be appropriate from a human perspective to that what Turbonomic is doing, then take the best action going forward."
"The asset management tools are very valuable."
"It is a market leader and is very implementation-friendly. Developers have a clear understanding of how the solution works, and it is mature enough to handle different client needs."
"The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community."
"I like the tool's discovery feature."
"From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database."
"It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything."
"It is a stable solution. I have not experienced any system outages during my time using the solution."
"Their Event Management is very good."
"While the product is fairly intuitive and easy to use once you learn it, it can be quite daunting until you have undergone a bit of training."
"They have a long road map when we ask for certain things that will make the product better. It takes time, but that's understandable because there are other things that are higher on the priority list."
"Turbonomic doesn't do storage placement how I would prefer. We use multiple shared storage volumes on VMware, so I don't have one big disk. I have lots of disks that I can place VMs on, and that consumes IOPS from the disk subsystem. We were getting recommendations to provision a new volume."
"We're still evaluating the solution, so I don't know enough about what I don't know. They've done a lot over the years. I used Turbonomics six or seven years ago before IBM bought them. They've matured a lot since then."
"In Azure, it's not what you're using. You purchase the whole 8 TB disk and you pay for it. It doesn't matter how much you're using. So something that I've asked for from Turbonomic is recommendations based on disk utilization. In the example of the 8 TB disk where only 200 GBs are being used, based on the history, there should be a recommendation like, "You can safely use a 500 GB disk." That would create a lot of savings."
"Enhanced executive reporting standard with the tool beyond the reports that can be created today. Something that can easily be used with upper management on a monthly or quarterly basis to show the impact to our environment."
"The deployment process is a little tricky. It wasn't hard for me because I have pretty in-depth knowledge of Kubernetes, and their software runs on Kubernetes. To deploy it or upgrade it, you have to be able to follow steps and use the Kubernetes command line, or you'll need someone to come in and do it for you."
"The reporting needs to be improved. It's important for us to know and be able to look back on what happened and why certain decisions were made, and we want to use a custom report for this."
"There is a slower learning curve associated with the tool's scripting part. It is also not cheap."
"The tool can be improved by including more detailed information to assist new users."
"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."
"Lacks the ability to do its own monitoring."
"It should have better integrations with other solutions."
"There are not enough apps in the app store to expand functionality. There should be more made available."
"The service discovery tool should include HR automations that automatically remove an employee who is leaving."
"The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database."
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IBM Turbonomic is ranked 4th in Cloud Management with 204 reviews while ServiceNow IT Operations Management is ranked 10th in Cloud Management with 34 reviews. IBM Turbonomic is rated 8.8, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of IBM Turbonomic writes "The solution reduced our operational expenditures and is able to identify points before we even noticed them ". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". IBM Turbonomic is most compared with VMware Aria Operations, Azure Cost Management, Cisco Intersight, VMware Aria Cost powered by CloudHealth and vCloud Director, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our IBM Turbonomic vs. ServiceNow IT Operations Management report.
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