We performed a comparison between IQVIA Orchestrated Customer Engagement and Zoho CRM based on real PeerSpot user reviews.
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM."I've found the customer 360 degree view to be valuable."
"The user interface, especially the dashboard, offers good navigation."
"Highly configurable, enabling graphically built workflows, and the writing of customized scripts if required."
"There are many features that capture customer data."
"The camera feature is valuable because it provides a look and feel."
"The solution has an efficient notification feature."
"It has helped to manage, move forward, and also customize my processes. It has helped me with my sales pipeline, sales process, and performance."
"I like the solution's reminder feature which is helpful for big projects. There are many tasks that run at the same time. The reminder feature makes things easy for me since I use Zoho's mobile version as well."
"The most valuable features include the dashboards, deal tracking, email tracking, notes, managing notes and the ability to manage databases in one place."
"Because Salesforce is a cloud solution, sometimes we have issues with speed. We experience a lot of delays."
"I have issues with the tool's scalability."
"What needs improvement in Zoho CRM is the UI. It needs to be more user-friendly. I like Salesforce better than Zoho CRM in terms of the UI, so if Zoho CRM can make some UI changes, that would make the tool better."
"The process of creating reports is not very user-friendly - it takes time, and it's confusing."
"In Creator, you can do calculations and change another field immediately after you enter any value. If you add the quantity or price in any field, you can immediately change the total in Creator. The same functionality is not directly available in CRM because it is prebuilt."
"Zoho CRM’s customer service can be a little difficult to reach sometimes."
"Support could be more knowledgeable."
"Zoho CRM has a rule engine or a place where you can set certain rules. That's not evolved very much. They could improve this within the platform."
"Since Zoho CRM is not made for the enterprise kind of company, its stability for enterprise businesses could be improved."
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IQVIA Orchestrated Customer Engagement is ranked 27th in CRM with 1 review while Zoho CRM is ranked 6th in CRM with 47 reviews. IQVIA Orchestrated Customer Engagement is rated 7.0, while Zoho CRM is rated 8.0. The top reviewer of IQVIA Orchestrated Customer Engagement writes "Has 360 degree customer view but needs to improve workflow". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". IQVIA Orchestrated Customer Engagement is most compared with Salesforce Sales Cloud, HubSpot CRM and SAP CRM, whereas Zoho CRM is most compared with SAP CRM, monday.com, Bitrix24 and Microsoft Dynamics CRM.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
