We performed a comparison between IQVIA Orchestrated Customer Engagement and SAP CRM based on real PeerSpot user reviews.
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM."I've found the customer 360 degree view to be valuable."
"The features that are used most are the lead model and the opportunity model. We can create many different pipelines with many phases. These features improved our process in the States very well."
"It provides innovative ideas for implementation."
"We are using the HANA Z database for CRM, which enhances the products we are currently using by making the system more efficient. Everything is connected to CRM, so we can use the data for analytics, sales forecasting, and data modeling."
"SAP CRM is very fast, providing accurate information and good results."
"The stability is good."
"SAP CRM integrates well with SAP ERP which is useful."
"It was comfortable setting up the tool."
"The tool is easy to use."
"Because Salesforce is a cloud solution, sometimes we have issues with speed. We experience a lot of delays."
"In terms of visibility of the data, there's a very limited set that we have access to and sometimes it's very difficult and not user-friendly to analyze from front end to back end. It's the biggest challenge, even if I'm working with an organization where we've implemented SAP."
"SAP CRM could improve in the area of user-friendliness. It would help if you had an engineer to do the administration. The migration is complex when moving from the old version to the latest version."
"Our users are using it primarily from their laptop browser and very few are using it on their mobile because the mobile is not that user-friendly."
"It was not very stable. It was not a network problem because we were using tools that were not SAP. They were working well. But when I'm running the SAP, it's not working for us."
"SAP CRM could improve by being easier to use and customer-friendly."
"SAP CRM should create a more user-friendly graphical user interface (GUI)."
"In the future, machine learning and artificial intelligence functionality need to be included."
"What I see as a challenge against our competitor is that Salesforce comes with more flexibility, for enhancement purposes, whereas the SAP CRM Cloud is more robust and rigid. It's not flexible to implement any bespoke solution."
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IQVIA Orchestrated Customer Engagement is ranked 27th in CRM with 1 review while SAP CRM is ranked 4th in CRM with 38 reviews. IQVIA Orchestrated Customer Engagement is rated 7.0, while SAP CRM is rated 7.6. The top reviewer of IQVIA Orchestrated Customer Engagement writes "Has 360 degree customer view but needs to improve workflow". On the other hand, the top reviewer of SAP CRM writes "It integrates well with our existing solutions, so we can analyze the data for analytics, forecasting and modeling". IQVIA Orchestrated Customer Engagement is most compared with Salesforce Sales Cloud, HubSpot CRM and Zoho CRM, whereas SAP CRM is most compared with Microsoft Dynamics CRM, Salesforce Sales Cloud, Siebel CRM, Oracle CRM and Pega CRM.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
