We performed a comparison between Kaseya VSA and Microsoft Remote Desktop Services based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."Kesaya is highly configurable."
"Being able to connect to client computers without them necessarily needing to be there and being able to put in the patches and manage different information systems is valuable."
"The patch management and the remote support are very good, especially the remote support. There is a module built into the solution which allows remote control without necessarily interrupting the user. We could manage things in the background without them seeing or interacting with anything, which is a very useful feature."
"The most valuable feature of Kaseya VSA is the ability to control laptops remotely."
"The patching is very efficient and we can rely on the alerts that we receive."
"Kaseya VSA's best features are auditing and reporting."
"The most valuable part of this solution is the security features that it offers."
"The product's support team is very quick to respond, especially because the tool's technical team operates in the same time zone where I am located."
"The solution is stable and reliable."
"It's simple and easy to use."
"It's almost an out of the box function once you have installed the other components."
"Installing Microsoft Desktop Services is straightforward."
"I've had good experiences with Microsoft customer support."
"The most valuable features are the desktop session and desktop virtualization."
"The solution is scalable."
"It's built into the operating system and has a command line interface capability to insert credentials, IDs, a password, et cetera."
"The stability of the solution is good but it can be improved."
"The solution is hard to use at first until you understand how it works."
"There should be more Mac support. Whenever a new Mac operating system comes out, the support is very limited. It takes them a while to get things up to date. We're seeing more and more people move to Mac from the Windows environment for various reasons, but their support for Mac is very limited. A lot of it might have to do with Mac itself, but there are ways to improve upon that. That would be my biggest thing for improvement."
"It's very difficult to update the third-party software on every device."
"If you compare with other products, Manage Engine has some features that we like but are not present in Kaseya."
"The technical support of the solution is an area with shortcomings that needs improvement."
"I believe we should include a VSA license to provide complete endpoint management."
"Some configurations and abilities from the system are not of use. The solution should offer webinars or some sort of training offerings to help users learn what the system can do and how it can be done."
"We'd like more granular security control of the desktop services."
"Sometimes the server stops working, and we don’t know why. Occasionally we’ll get a message to the effect of "There is no remote license.""
"Microsoft should be more compatible with other operating system."
"Microsoft still has some really bad remote desktop appliance for Mac."
"My customers are worried that the RDP protocol can be easily compromised and would like the option to use an alternative like Blast."
"I would like to be able to access the remote desktop using a web-based interface, rather than having to use the client."
"The pricing could be better."
"The training profiles could be better."
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Kaseya VSA is ranked 2nd in Remote Monitoring and Management (RMM) with 29 reviews while Microsoft Remote Desktop Services is ranked 2nd in Remote Access with 75 reviews. Kaseya VSA is rated 7.6, while Microsoft Remote Desktop Services is rated 8.0. The top reviewer of Kaseya VSA writes "Single portal management, cost-saving, with thorough technical support". On the other hand, the top reviewer of Microsoft Remote Desktop Services writes "Easy to set up and reliable, but needs an additional control panel". Kaseya VSA is most compared with Microsoft Configuration Manager, ConnectWise Automate, NinjaOne, Microsoft Windows Server Update Services and Datto Remote Monitoring and Management, whereas Microsoft Remote Desktop Services is most compared with TeamViewer, VMware Horizon, VMware Workstation, Citrix Workspace and Parallels Access.
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