We performed a comparison between KiSSFLOW and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The best thing is the no-code part. Even a person without experience with the coding language can easily understand and build the processes."
"The most valuable feature is APIs. Its integrations are very flexible, allowing developers to connect multiple applications like DocuSign, Salesforce, OpenText, and SEB."
"The most valuable feature is the performance."
"I like the forms which help us to get information."
"Kissflow is intuitive and easy to use, and I haven't faced any errors using the solution so far."
"The user interface is very, very good."
"Kissflow has reduced the bottleneck around getting approval for certain items in the company."
"I work in HR and am fond of automation. I like the tool's email automation and integration with Outlook."
"The pricing of the product is quite good. It's not too expensive."
"ServiceNow is a cloud-based platform, so people won't need to worry about investing on hardware to host it. Being on the cloud, it is available 24x7. It's scalable, stable, and multifeatured, with a straightforward setup and good technical support."
"Data in reports and dashboards are easily accessible."
"I think the technical support is pretty good. They can be a little bit slow sometimes, but overall I think they're good."
"ServiceNow has also enabled our Management Consulting business to provide Digital Transformation services for our clients the world over, as we use the platform as an accelerator for doing IT Target Operating Model transformations."
"The most valuable aspect of the solution is the possibility of the application development cap so that we can digitize workflows."
"It's a straightforward and effective approach that minimizes the need for extensive explanations."
"SPM and ITSM features are the most helpful."
"The integration between forms should be made easier."
"If Kissflow can help users to be able to organize the company manuals and information, the blogs, and everything into one resource, that would be awesome."
"Sometimes some notifications don't appear on the mobile app."
"There is room for improvement in terms of stability."
"Some of the tool's fields only accept certain types of text. The input fields are inflexible."
"In future releases, it would be interesting to have a repository or portal within KiSSFLOW where users can interact with the KiSSFLOW community."
"One area where I believe Kissflow can be improved is customization."
"When there are multiple steps or if there's a disconnect when creating the ticket, it could be a problem for the user."
"Transparency in the pricing model needs to be improved."
"It would be nice if we could, with some specific access rights, move histories from one squad to another, as they generate dependencies or duplicate or flag them."
"It should include information on navigating various user interfaces for creating diverse requests directed to different teams."
"Data access is a bit difficult, where you sometimes wish you had a relational database for some queries. The flexibility of data access in general is a bit on the low end. Of course, there is flexibility in some ways, but when I need a certain combination of data for some report, it can become a challenge."
"HR Service Management is one module that needs a lot of improvement because it's a pretty new module. It was introduced in the last two years. It's becoming more mature day by day, but there is a lot of scope for improvement in that module."
"Once a change request has been created once it's been approved and been submitted, there is no way to go in on that particular change request and submit an additional task."
"Making a mobile version would be helpful."
"Their cloud management is also not that great compared to other products."
KiSSFLOW is ranked 14th in Rapid Application Development Software with 12 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. KiSSFLOW is rated 8.6, while ServiceNow is rated 8.4. The top reviewer of KiSSFLOW writes "The tool is intuitive to use and, through automation, has been a real time-saver". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". KiSSFLOW is most compared with Camunda, Microsoft Power Apps, Nintex Process Platform, OutSystems and Appian, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our KiSSFLOW vs. ServiceNow report.
See our list of best Rapid Application Development Software vendors.
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