We performed a comparison between LiveAction LiveNX and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The intention and the idea of the filter is great."
"We don't have any complaints about the software. According to my team, it's a very good tool that's very intuitive."
"All in all, LiveAction LiveNX has become an indispensable tool for maintaining and improving our network's reliability and performance, ultimately supporting our organization's goal of providing timely and dependable delivery services."
"Its analytical capability is really good."
"The alerting feature is very good because it allows you to set MOS alerts at various network junctures or data points."
"The product has a very good graphical interface."
"One of the valuable features is the ability to create CLI scripts on the fly to fix any issues. We were using it for QoS modeling to ensure that we were properly modeling QoS, and it basically said here is what you need to fix to get this QoS done, whether it is ACL or something else. It would either push or recommend. If you have the right credentials, you could also push. It is very good if you are a Cisco shop. It gives you reporting, latency, and bandwidth utilization for your applications, so you can do good capacity management planning. There are a lot of pieces that LiveNX can give you. It is a total NPM solution for SD-WAN."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."
"It's easy to set up."
"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."
"I like the tool's discovery feature."
"It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything."
"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."
"The most valuable feature of ServiceNow IT Operations Management is the user interface."
"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."
"This is a horrible solution and I think everything needs to be improved."
"The only downside to this software is the price."
"Improved documentation and more responsive customer support can help in addressing issues faster."
"They need to create a more simplified UI."
"The tool crashes sometimes when we try to pull reports simultaneously."
"Sometimes the solution does not register devices properly and that is a bug."
"It is not as robust as other NPM solutions. For instance, there is a problem while labeling specific applications. It works well with well-known applications, but when you have to put in new applications that are not very known and set them up with names, ports, URLs, or some protocols, it is not as intuitive."
"There are not enough apps in the app store to expand functionality. There should be more made available."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
"If you are new to using the solution, you will find the setup complex."
"ServiceNow IT Operations Management could be improved by providing more user customization options."
"It should have better integrations with other solutions."
"The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database."
"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
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LiveAction LiveNX is ranked 54th in IT Infrastructure Monitoring with 7 reviews while ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 34 reviews. LiveAction LiveNX is rated 6.8, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of LiveAction LiveNX writes "Greta visual analytics and real-time monitoring but requires better documentation". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". LiveAction LiveNX is most compared with ThousandEyes, SolarWinds NPM, Cisco Secure Network Analytics, OmniPeek and SolarWinds NetFlow Traffic Analyzer, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our LiveAction LiveNX vs. ServiceNow IT Operations Management report.
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