We performed a comparison between Microsoft Azure App Service and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."App Service's best features are that it can be scaled easily and it includes Kudu."
"Enroll in some kind of formal training, not from Microsoft, but from a partner, and keep up with the change because the Azure platform changes a lot."
"The most valuable feature is that it's an ideal solution when it comes to lifting and shifting monolithic applications from on-premises to Azure Cloud. It allows for a quick shift into the cloud without having to analyze and design very specific infrastructure and services for monolithic applications hosted primarily on-premises. Let's say that the team does not want to really redesign monoliths in a microservices-based application and that they want to make a quick move towards adopting the cloud tech stack. Then, Microsoft Azure App Service is probably the best option."
"The best feature is scalability, which allows you to target potential clients worldwide by connecting the application to a local server. This makes the application readily accessible, and the response time will be much better."
"The most valuable features of this solution are the easy deployment, the scalability, and the Azure maintenance."
"The solution overall is very good."
"The solution can scale."
"One valuable feature of Azure App Service for us is its integration with Azure DevOps, which we heavily rely on in our development process."
"Discovery has reduced, on average, the time to build/deploy devices within our environment by one hour. This may not seem like much but it adds up over time. It also reaps additional time savings with its ability to capture changes through subsequent discoveries over the life of the device."
"Makes ticket information easy to access."
"I like the ease of use."
"The flow designer feature of ServiceNow has had the biggest impact on our productivity because it has helped me reduce manual efforts by creating automation and robotics."
"ServiceNow is an industry leader in multiple areas and provides an excellent ROI."
"Remote access is most valuable."
"It's great to do statuses or to review tasks."
"The solution has a user-friendly interface."
"There is always room for improvement price-wise."
"The configuration is slow without understanding the systematic process."
"Microsoft Azure App Service could improve by having better integration with on-premise solutions."
"Having a surplus of tutorials from Microsoft, rather than relying solely on documentation or features from other sources like YouTube, can be beneficial."
"I would like to see faster adoption and templates that we can use."
"The solution is somewhat expensive."
"The solution is quite expensive. If you need more features, you need to pay for them."
"I am new to the intervention and I find it difficult to find my way around the user interface. I have my own learning tool. However, it could be simpler for new users."
"The solution’s user interface could be improved and given a better design."
"When it comes to changing some of the features, I would like a little more leeway."
"It is annoying that ServiceNow keeps on changing back to Quebec every six months."
"The scalability needs improvement."
"Data access is a bit difficult, where you sometimes wish you had a relational database for some queries. The flexibility of data access in general is a bit on the low end. Of course, there is flexibility in some ways, but when I need a certain combination of data for some report, it can become a challenge."
"Their user interface is old-fashioned and outdated, and it can be more friendly for the eye. They can improve the user experience."
"The setup was time-consuming and required a lot of internal resources."
"The technical support SLA can be improved because sometimes they take a long time to answer our queries."
Microsoft Azure App Service is ranked 8th in Rapid Application Development Software with 38 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. Microsoft Azure App Service is rated 8.4, while ServiceNow is rated 8.4. The top reviewer of Microsoft Azure App Service writes "A solution with great server management and helps improve performance". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Microsoft Azure App Service is most compared with Microsoft Power Apps, Oracle Application Express (APEX), Pega BPM, Appian and ServiceNow Now Platform, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our Microsoft Azure App Service vs. ServiceNow report.
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