We performed a comparison between Microsoft Dynamics CRM and Nintex Process Platform based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Salesforce, ServiceNow and others in CRM Customer Engagement Centers."The most valuable feature of Microsoft Dynamics CRM is its ease of use."
"It ensures that there's continuity, and you don't have to start asking the customer about what happened. From CRM, you can easily see all the interactions and events in the record and take it from there."
"Microsoft Dynamics CRM has good integration with the Microsoft Stack of solutions. However, the Salesforce ecosystem is stronger."
"The way it effectively works with the array of other Microsoft tools, such as Azure, is valuable. It works very well with the use of data linking and things like that. Overall, it is a great overall tool to have an effective understanding of the transactional background of each of our customers."
"Integration is the best feature of Microsoft Dynamics CRM. It integrates quickly across multiple apps and has a lot of APIs available that you can link to. It's very customizable, so we're able to tailor it to a client's needs."
"The most valuable feature is that it's easy to use and can work with any Microsoft solution without problems."
"When you have a vanilla, straightforward version, it is easy to use."
"The initial setup is pretty straightforward."
"It is very easy to use."
"The latest version of Nintex has many features. We have a clear roadmap and the necessary application to integrate it into our platform."
"I think that it adds value to any organization, mainly in terms of business applications where you need workflows."
"It is very easy to create and deploy. I am very happy with how user-friendly Nintex Workflow is."
"The integration capabilities have been very useful."
"It has integration with BI and Analytics tools, and RPA toolsets as well."
"Easily maintained and customization is quite simple."
"The strength of this solution lies in its connectors and the accessibility of an open API. The presence of an open API allows users to create custom connectors if necessary, provided there is access to the source API documentation. Additionally, the platform features a straightforward yet highly effective forms tool. This tool not only seamlessly integrates with the workflow functionality but also facilitates the transmission of information to the document generation tool. This comprehensive integration is particularly noteworthy when compared to alternatives such as Oracle, which tends to rely on more complex and separate logic for similar functionalities. A key strength of Nintex lies in its user-centric approach to help documentation. The materials are designed to be easily understood, avoiding complex terminology. In cases where technical terms are used, they are linked to articles for further clarification. This contrasts with platforms like Microsoft and Oracle, which may employ technical jargon without clear explanations. Nintex further supports its users through a robust online community, fostering collaboration and shared insights. Additionally, Nintex University offers online training across all applications, following a role-based structure. Unlike some other platforms, Nintex's training is thoughtfully broken down into shorter courses, focused on specific roles. This approach ensures that users can efficiently access the information they need without navigating through extensive and potentially irrelevant content, as may be the case with Oracle's training structure."
"Microsoft Dynamics CRM can improve by adding more artificial intelligence. Additionally, they should add more modules, such as account-based management, that are available on other platforms such as salesforce.com."
"The approvals component of Dynamics is complex. It isn't very easy to generate approvals between different departments."
"We would like to see the tech support for this product improved, at present we are frequently waiting for a couple of days before we receive any response."
"The performance could be improved."
"Overall, the solution could be made to be more user friendly."
"Microsoft Dynamics CRM can improve the integration with the other system. If they have more flexibility to connect with another system it will be more effective."
"Microsoft Dynamics CRM could improve by being more user-friendly."
"Microsoft Dynamics CRM could improve by making the ports and dashboards more intuitive using Microsoft Azure analytical features. Compared to Salesforce and other partners, the dashboards in Microsoft Dynamics CRM are less intuitive."
"The cost of the solution is high and has room for improvement."
"Currently, it's taking quite some time to deploy a package, it needs improvement"
"It is very flexible because you can design your own main forms, but if there were some templates according to your market, it would be more useful for a new customer. That would make K2 more user friendly and easier to use."
"At times, issues arise in certain scenarios. In such cases, the versioning can become quite difficult. There may be no other way but to restart the entire process or rectify it at that point."
"We would like to have access to an on-premises solution. In our country, we have a relationship with Central Bank of Egypt, which do noes not allow cloud solutions to be used. They should offer an on-prem solution with a flexible price license."
"K2's support for DevOp team corporations is weak."
"We are currently facing a lot of issues with Nintex, and we are trying to move away from this solution."
"The security features for this solution need to be improved."
Microsoft Dynamics CRM is ranked 1st in CRM Customer Engagement Centers with 68 reviews while Nintex Process Platform is ranked 9th in Business Process Management (BPM) with 21 reviews. Microsoft Dynamics CRM is rated 7.6, while Nintex Process Platform is rated 8.0. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, the top reviewer of Nintex Process Platform writes "Offers good integration capabilities and easy to learn and good stability". Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and monday.com, whereas Nintex Process Platform is most compared with Camunda, IBM BPM, Appian, Pega BPM and KiSSFLOW.
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