We performed a comparison between Microsoft Dynamics CRM and Sage CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The feature I like best in Microsoft Dynamics CRM is being able to market to segments instead of choosing individual people to market to."
"The most valuable feature of Microsoft Dynamics CRM is the integration with Microsoft Office 365."
"It ensures that there's continuity, and you don't have to start asking the customer about what happened. From CRM, you can easily see all the interactions and events in the record and take it from there."
"One of the most useful features is we can configure Microsoft Dynamics CRM in the way that we need. This is configurable."
"I have used many Microsoft solutions and I am comfortable using the solution. Additionally, it is secure."
"The product is user-friendly."
"The most valuable feature in Microsoft Dynamics CRM is funneling."
"The initial setup is pretty straightforward."
"The Sage Accpac solution has definitely been the most valuable because the finance features are excellent."
"The solution's technical support is fast to respond."
"Sage CRM is flexible, customizable, and user-friendly."
"The most useful aspect of Sage CRM is the capability to keep track of each staff member's communication and bill processing activities. The ability to track both customers and employees is a useful tool."
"It has been helpful for opportunity management and lease management."
"We have found the solution to be stable."
"The part I like the most is the reporting."
"The manufacturing module could be improved. I would like to see customization in the next release."
"The solution could improve by having better integration documentation."
"Technical support could be faster and more responsive."
"Microsoft Dynamics CRM can improve by having integration with Slack. Additionally, the solution is incomplete, and we must use other solutions to fulfill our needs."
"From my experience, the solution's tech support could improve with a quicker response time."
"Dynamic's management could be improved. The tech management should have better technical capabilities."
"Microsoft Dynamics CRM could improve by making it easier to export data to SharePoint because most of our customers use SharePoint. They have to log into a Microsoft environment platform from their SharePoint for access should be made easier. Additionally, if the customer portal was enhanced for it to be customized it would be a benefit."
"The performance could be improved."
"I would like Sage to improve their UI."
"From an improvement perspective, the ability to make modifications to the product needs to be more user-friendly."
"Its user interface could be better."
"The scalability of this solution depends on whether you have a team that can configure it for scale."
"With regards to monitoring the transaction with alerts, it could be better."
"Sage CRM doesn't have a dashboard for dynamic reporting."
"Sage CRM would benefit from improving its interaction with email communication sites and social media platforms in order to gather more leads."
Microsoft Dynamics CRM is ranked 2nd in CRM with 68 reviews while Sage CRM is ranked 19th in CRM with 7 reviews. Microsoft Dynamics CRM is rated 7.6, while Sage CRM is rated 7.8. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, the top reviewer of Sage CRM writes "Useful employee and client monitoring, reliable, and good online support database ". Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and monday.com, whereas Sage CRM is most compared with Oracle CX Sales. See our Microsoft Dynamics CRM vs. Sage CRM report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
