We performed a comparison between Morpheus and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Morpheus is an intuitive solution that is very easy to use."
"The user interface of the application is exceptional."
"The most valuable feature for me was cost optimization."
"Provides a good automation platform."
"The most valuable feature of Morpheus is its strong integration with vSphere Cloud."
"The multi-cloud integrations and the DevOps and operational integrations are the most valuable. Morpheus platform is a centralized set to manage different clouds and your on-premise platforms. It does a very good job of what it is designed to do. It is very good in terms of features. It is extremely stable and easy to install. It is also very scalable. Their support is also extremely good."
"Morpheus provides a very easy and one-click solution to scaling up and down."
"It supports many features, and it also supports some of the automation that Cloudify supports. So, in addition to just giving you basic platform management—such as the ability to deploy virtual machines and have multitenancy to log in and perform all of your basic platform management tasks—it also supports automation. You can, for example, spin up three virtual machines, and you can have each virtual machine configure each other. You can do service chaining with it. You can run scripts in Dash and Python, or you can use tools like Ansible, Puppet, or Chef. All of this is just built into the tool. It is a very powerful tool."
"The solution is very capable and user friendly."
"I am impressed with the tool's ability to track information in an easy way."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"The end-to-end ticketing process is most valuable in ServiceNow IT Operations Management because its notification feature is excellent in keeping all users informed on the next step compared to BMC. I also like that ServiceNow IT Operations Management is very user-friendly."
"I like the solution due to the fact that it's scalable."
"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."
"The most valuable feature of ServiceNow IT Operations Management is the user interface."
"It's easy to set up."
"We had to put in much effort ourselves since Morpheus's support wasn't always available to help us."
"There is room for enhancement in integrating Morpheus with other solutions."
"The tool could support virtual network functions better. It is really good at doing enterprise-type of things, but one of the things on which we're working with them is loading very complex virtual machines with it, such as Juniper SRX routers. It needs to support more complex virtualized resources a little bit better. Aside from that, it is a terrific tool. We really like it."
"The service is limited and somewhat lacking."
"The product has become overly complex. The biggest problem is that we find a bug, they fix the bug, but then another one pops up. We can never really deliver on the vision we had using Morpheus."
"The solution's pricing and customization need to improve."
"We've been facing some challenges with Morpheus due to its design for public cloud usage."
"Morpheus is working hard on creating an integration framework due for release in Q2 2021 which will allow clients to create their own interfaces and integrations into any 3rd party product that has a full-function API. Morpheus is also heavily focussed on enhancing the container management side to compete head-to-head with Openshift and CloudForms in Q3 2021."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."
"The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database."
"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."
"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."
"The setup and deployment could be simplified, and the pricing could improve."
"The service discovery tool should include HR automations that automatically remove an employee who is leaving."
"The tool can be improved by including more detailed information to assist new users."
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Morpheus is ranked 8th in Cloud Management with 9 reviews while ServiceNow IT Operations Management is ranked 10th in Cloud Management with 34 reviews. Morpheus is rated 7.8, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Morpheus writes "An intuitive solution that can be used for blueprints, automation, and self-service". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Morpheus is most compared with VMware Aria Automation, Nutanix Cloud Manager (NCM), CloudBolt, vCloud Director and Red Hat CloudForms, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and SCOM. See our Morpheus vs. ServiceNow IT Operations Management report.
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