We performed a comparison between New Relic and OpenText SiteScope based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It has prevented failures from occurring in our production environment."
"Every time there is a crisis, high traffic, or if we see a problem with a server, we go to New Relic and monitor it to determine the cause."
"We were able to integrate with the messaging tool, Slack, which meant that we got notifications whenever something was not quite right."
"The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features. It is easy to use, and it gets the job done."
"Server uptime is its most valuable feature."
"The deep insights, which will give you the metrics (not a high level), so we can build out at the database level where the bottleneck is. This has been pretty helpful."
"End-user Synthetics and monitoring are very good."
"The integration and configuration of New Relic is straightforward and easy."
"Infrastructure monitoring is the most valuable feature."
"It has multiple monitors that can be deployed OOTB, which includes basic system monitors for CPU, Disk, Memory, NIC's, etc."
"Being able to create your monitors for monitoring your internal URLs and databases and other things like that is valuable."
"The most valuable feature of OpenText SiteScope is that it is easy to manage and user-friendly."
"The product's ability to monitor systems and applications and send alerts and create support tickets are the most valuable features of the product."
"It's integrated with different monitoring tools, such as AppDynamics."
"VM monitoring is pretty good showing good visualizations of how VMs are operating within the context of all the VMs running on the same hypervisor."
"Simple deployment: The deployment uses protocols such as NetBios, SSH, WMI, SNMP, which means that any device with any of these protocols will be monitored."
"The price could improve."
"They need to improve the alerting and dashboarding as these are the key features in DevOps."
"The product has good documentation for Linux, however, their documentation for Windows is lacking substantially. It's something they need to develop."
"The scalability can be improved."
"The solution only supports the cloud platform and not on-premises."
"The connectivity between legacy and newer cloud applications is not great."
"The price needs improvement."
"New Relic is very slow, and the app is a bit frustrating to use, which is something that has been happening a lot in the past year. During the last six months, I have noticed that it has become extremely laggy."
"They need to offer better technical support, which, right now, is not helpful or responsive."
"The graphs and dashboard in the solution are areas that need improvement."
"SiteScope isn't productive if you want to monitor RAM or if you want to monitor some URL."
"More out of the box Cloud integration and capabilities."
"It may lack some features other products in the category have like more detailed transaction tracking."
"In terms of issues with Micro Focus SiteScope, some that we've run into were unintended, for example, extra executions of monitors and some false alerts when there were problems connecting to endpoints or there were issues with the application that sometimes resulted in false positives. We had a few issues with the way time zones were configured when the system time differed from the time indicated during the monitoring, but those were just little things that weren't too bad. As far as the limitations of Micro Focus SiteScope, the types of scripting files that can be executed are rather limited unless you go to some third-party plugins. These are the areas for improvement in the solution."
"You can use OpenText SiteScope for small or middle environments. But if you want to monitor a large environment, it is not scalable. If you can monitor a large environment with OpenText SiteScope, it can be a valuable product."
"We'd like a uniform interface for monitoring our system, since that's the purpose of SiteScope."
New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 152 reviews while OpenText SiteScope is ranked 28th in Application Performance Monitoring (APM) and Observability with 24 reviews. New Relic is rated 8.6, while OpenText SiteScope is rated 7.6. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of OpenText SiteScope writes "Doesn't require much custom coding and can run on different platforms, but the types of scripting files you can execute on it are limited". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus, whereas OpenText SiteScope is most compared with SCOM, Dynatrace, AppDynamics, Prometheus and BMC TrueSight Operations Management. See our New Relic vs. OpenText SiteScope report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
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