We performed a comparison between OpenNebula and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The ability to use it almost like a public cloud for an organization is a big asset, as it will create a value proposition and can control costs in a great way."
"OpenNebula is lightweight, stable, and easy to customize."
"I also like the ability to build custom functions. I can define a function where I have two types of views and configure the dependencies. The virtual data centers concept allows me to define users. If a user wants to join certain kinds of machines, the host and the other user won't see them. It gives me the flexibility to define multiple views and data centers in one place."
"It is quite easy to deploy."
"The solution provides templates for configurations that can easily be exchanged to VMs."
"The live migration feature has been great and is something we use very often."
"The most valuable feature of OpenNebula is that it scales very well."
"For the entire data center, as a private cloud, I believe that user management, expert management, and the virtual data center is completely magic for the users."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."
"ServiceNow IT Operations Management is a stable product."
"Their Event Management is very good."
"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."
"It is a product that is familiar for a lot of users."
"It is a market leader and is very implementation-friendly. Developers have a clear understanding of how the solution works, and it is mature enough to handle different client needs."
"The front-facing API can be improved to support lots of requests when the platform is huge with lots of virtual resources."
"There are no payment gateways in OpenNebula."
"The protocol for clusterization is rough and doesn't work well."
"Hosting platforms are limited so the deployment process needs improvement."
"There are small things that are hard. For example, making sure that it is going to be installable on public clouds."
"Backup features are only available in the enterprise edition. The community version lacks a good solution for making backups."
"They have been saying for the past two and a half years that they would develop a feature to hot-add RAM and CPU, but it does not work."
"It should have a simple REST API like most other tools. It's the industry standard format. An XML-RPC API gives you an XML document that you have to convert and then do something with that. REST API endpoint provides outputs in a JSON document. I would also like to see support for user data or heat templates, which OpenStack offers, but OpenNebula doesn't have this yet."
"The pricing is high."
"I would like more manual issues to have automated report-facing options."
"Service mapping is pretty limited."
"It should have better integrations with other solutions."
"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."
"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."
"The service discovery tool should include HR automations that automatically remove an employee who is leaving."
"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."
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OpenNebula is ranked 5th in Cloud Management with 14 reviews while ServiceNow IT Operations Management is ranked 10th in Cloud Management with 34 reviews. OpenNebula is rated 8.2, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of OpenNebula writes "Reliable, simple to manage, and offers great technical support". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". OpenNebula is most compared with CloudStack, VMware Aria Automation, Nutanix Cloud Manager (NCM), vCloud Director and VMware Aria Operations, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our OpenNebula vs. ServiceNow IT Operations Management report.
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