We performed a comparison between OpenText Project and portfolio Management and ServiceNow Strategic Portfolio Management based on real PeerSpot user reviews.
Find out in this report how the two Project Portfolio Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The data provided by PPM is trusted and is available almost immediately; without trusted data there is very less scope of any tool to be successful."
"Resource management: The resource management module is very complete and covers most of the time all needs of customers."
"There are so many different pieces of functionality, and we use almost every single piece from deployment to demand, project, resource, and time management."
"Scenario comparison is the feature most valuable to us and the reason why we decided to choose HPE PPM over other portfolio management products."
"Micro Focus PPM is flexible and easy to use. It's simple to customize and configure workflows."
"I like the ease of customization from an admin perspective. I'm really excited about some of the things that are coming in version 10.0.3 as far as what admins are able to do."
"It is very important that the platform gives us a single place where we can measure progress toward goals, as we have weekly meetings with the CTO. We present these consolidated overviews and dashboards to him so that he has an overview of all the projects and can see the status of all the problems that we have and we are working on."
"Overall, they have a very strong workflow management capability. That's a very strong feature because then you can model any process easily. Whether it is a demand management process, a pipeline management process, or your project delivery methodology, it is much easier because of their workflow management capability."
"The program is stable."
"ServiceNow brings to the market different layers with different pricing, so you can customize. And all the layers are really enterprise-ready."
"The solution offers a lot of opportunities for integrations. We can integrate with Slack, Azure, all the API alternatives, etc. There's a lot of integration modules provided."
"We mainly use the solution to support operations and align our ITSM operations with our business goals. This involves coordinating between our application development, support teams, and network engineering teams. When there's an issue at the product or network level, we raise a ticket, and our team works together to resolve it."
"The feature I find the most valuable is the one that lets you see how much time has been used in processing a ticket. This allows us to better monitor performance."
"You don't need a lot of plugins."
"As a product, the primary reason we like it is it gets integrated with our ITSM solution so that we don't have to go for an external product for project management like Jira."
"The most important feature of ServiceNow IT Business Management is flexibility."
"We had a couple of issues with stability or performance degradation about a year ago, around the time of the initial rollout. Since then, we've only had two unexpected outages that were quickly resolved."
"Sometimes features in PPM don't work as expected, or our users request a new feature. Typically, our partner vendor can deploy those changes. But there have been a few instances when we had to raise it with Micro Focus because it's beyond the ability of our partner vendor. When we raise the issue with Micro Focus, it sometimes takes time because it needs support from other customers using PPM, not just our bank. It goes through a voting system. Other customers need to vote for the feature. The features that get the most votes will possibly be added."
"I would also like to see improvement in PPM's reporting and alerts. PPM has reporting capabilities, including HTML reports and portlets. But a majority of clients will build their own reporting platforms, or they will use external reporting platforms like Tableau and QlikView."
"We constantly put in requests for some of the things we need. One of those is being able to export just our standard request type to PDF."
"Currently, HPE PPM does not allow “Project” approval, but only simple “Demand Request” approval (mobility)."
"The user interface is very, very old and is missing some functions, such as, for example, re-do, follow, and share functions. The UI is not good."
"Portfolio scenarios: This is a very powerful feature. However, it’s limited to analyses."
"I was not involved in the initial setup. I know that the project involved a lot of consulting that took a long time."
"ServiceNow Strategic Portfolio Management must improve its interface, which is not very interactive or user-friendly compared to other tools like Zendesk. The real-time reporting feature doesn't help much in our decision-making process. It's quite complex to use and lacks the rich features needed for visualization. Overall, I find it to be very poor."
"The price keeps going up, and to remain competitive, it needs to have a competitive edge. I would like to see more of the latest innovations, in terms of AI, ML, and all of the latest cutting-edge technologies, included in the platform."
"The price is too high."
"ServiceNow needs to invest more in integration. That's the only thing. It could always extend its portfolio a little bit."
"When we originally set it up, we had some kind of success manager free of charge, and now it's an additional charge over and above what we're paying."
"The timing reporting module, and how it's used is a bit difficult to understand. Everything related to project management is quite extensive. It needs to be simplified. At first, our users didn't want to use it, because it seems a bit complex."
"The product does not give us the freedom to capture all the instances, test cases, and evidence."
"The setup is a bit complex. It depends on the organizational needs, and sometimes, we make customizations based on those needs."
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OpenText Project and portfolio Management is ranked 10th in Project Portfolio Management with 24 reviews while ServiceNow Strategic Portfolio Management is ranked 3rd in Project Portfolio Management with 27 reviews. OpenText Project and portfolio Management is rated 7.8, while ServiceNow Strategic Portfolio Management is rated 8.0. The top reviewer of OpenText Project and portfolio Management writes "Gives management a cohesive place for tracking business strategies and goals, but cosmetic aspects need work". On the other hand, the top reviewer of ServiceNow Strategic Portfolio Management writes "A very strategic demand management tool that visualizes risks and ratings in a bubble chart". OpenText Project and portfolio Management is most compared with Jira, Planview PPM Pro, Smartsheet and Teamwork , whereas ServiceNow Strategic Portfolio Management is most compared with Microsoft Azure DevOps, Jira, Jira Align, Microsoft Project Server and Smartsheet. See our OpenText Project and portfolio Management vs. ServiceNow Strategic Portfolio Management report.
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