We performed a comparison between Red Hat CloudForms and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Red Hat CloudForms is a stable product. There is no issue with the stability."
"Red Hat CloudForms is stable once it is up and running."
"I am impressed with the product's reports."
"The stability of the solution is very good. We haven't had any issues with it."
"The solution is compatible and integrates with various infrastructures or providers."
"The most valuable features of Red Hat CloudForms are the benefit of the collective functionality."
"The multi-tenancy feature has been very helpful for our clients. It has been working fine and seamlessly for them. Its interface is also very simplified, and it is also an open and easy-to-scale solution."
"The optimization of the solution is quite interesting."
"The way this solution has helped us is that it improved our communication."
"I like the tool's CMBD connection with Discovery. The solution is also flexible."
"The asset management tools are very valuable."
"Their Event Management is very good."
"It is a product that is familiar for a lot of users."
"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."
"The initial setup is very straightforward. A person just needs to join a team to access the network and that's all."
"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."
"The problem is that the platform requires it to be maintained and updated. Also, a few cases are still pending with the Red Hat support team since they are not closed yet."
"The solution's provisioning engine needs to be improved."
"It is difficult to create a complete dashboard that includes all the needed features or catalogs."
"Red Hat CloudForms could improve by allowing more customization of reports. We have to do a lot of coding to accomplish what we want. Additionally, the compatibility with the multi-cloud could improve. The latter versions of the solution removed Google support and the cost comparison between other clouds was high."
"Because the solution needs to integrate with other products that surround it, there is a lot of configuration required, and this can be quite complex. It's not as easy as it is with, for example, VMware."
"The solution is still quite immature."
"All of the areas of Red Hat CloudForms could improve. It doesn't do half of the things that it says it can do out of the box. It takes configuration to make any of it work, which is not uncommon for solutions similar to this. However, it is frustrating."
"I have issues with the solution's permissions. Unlike VMware, the product doesn't allow folder-type permissions."
"If you are new to using the solution, you will find the setup complex."
"The initial setup phase was hard and could be made easier."
"The most complaints we have received from our clients are the solution's discovery aspect. I've heard a few concerns from the customers where we have to integrate with a third-party tool to make a full-fledged discovery along with ServiceNow. ServiceNow alone does not do the total capacity of the discovery. The discovery portion of ServiceNow IT Operations Management is not in-depth as what the customers are looking for. The information that it gathers from the assets is a little more limited than what other tools provide."
"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."
"The tool can be improved by including more detailed information to assist new users."
"Service mapping is pretty limited."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
"The out-of-the-box reporting feature is not as user friendly as other tools."
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Red Hat CloudForms is ranked 7th in Cloud Management with 10 reviews while ServiceNow IT Operations Management is ranked 10th in Cloud Management with 34 reviews. Red Hat CloudForms is rated 6.4, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Red Hat CloudForms writes "Easily integrates with various out-of-the-box or third-party vendors". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Red Hat CloudForms is most compared with Morpheus, VMware Aria Automation, vCloud Director, OpenNebula and IBM Cloud Automation Manager, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our Red Hat CloudForms vs. ServiceNow IT Operations Management report.
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