We performed a comparison between ScienceLogic and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two Event Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."When it comes to features, the power pack is the most valuable."
"One of the valuable features is rapid dashboards."
"ScienceLogic allows us to create and customize a user-friendly dashboard."
"It is very easy to configure because we are using an agent-less version. You can very quickly implement a collector for monitoring device servers."
"The power flow is great."
"It is simple."
"The tool is quite easy to deploy, and it offers very good support."
"I'm satisfied with ScienceLogicfor for what they can offer today because they can offer both serverless connectivity and agent connectivity."
"From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database."
"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."
"The end-to-end ticketing process is most valuable in ServiceNow IT Operations Management because its notification feature is excellent in keeping all users informed on the next step compared to BMC. I also like that ServiceNow IT Operations Management is very user-friendly."
"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."
"I am impressed with the tool's ability to track information in an easy way."
"It is a stable solution. I have not experienced any system outages during my time using the solution."
"The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community."
"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."
"The product must educate its strategic partners for deployment."
"It doesn't have the complete application-level topology. It could have service topology and business service monitoring. I would like to see how business service monitoring will function with agent-based installation, and how flexible and business-oriented it is for service modeling and service infrastructure. I have a lot of experience in using business service monitoring, service topology, and service hierarchy functionalities in similar products from BMC and Micro Focus (OpenView), and I want to see how these functionalities will look like in ScienceLogic."
"I would like to see out-of-the-box standard dashboards for common services."
"We want to understand: how does the back end work? What if some problem occurs? What we can do? They need to provide more information."
"One important area we feel could be improved is the UI. It takes a lot of clicks to do very simple tasks."
"They should improve database issues in HA and Failover mode, and provide documentation for all users , even if they are not customers."
"ScienceLogic does not have application monitoring. We definitely need something integrated within ScienceLogic to monitor applications so that we don't have to rely on monitoring tools to monitor other applications. At least the ones that are market leaders, such as SAP, Oracle, and others."
"ScienceLogic could improve the implementation, it could be made easier."
"The pricing is high."
"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."
"My managers would say that the price is too high. We wanted to also have the visibility version of it, but it's too expensive for us. Going for visibility would have doubled up the price."
"The most complaints we have received from our clients are the solution's discovery aspect. I've heard a few concerns from the customers where we have to integrate with a third-party tool to make a full-fledged discovery along with ServiceNow. ServiceNow alone does not do the total capacity of the discovery. The discovery portion of ServiceNow IT Operations Management is not in-depth as what the customers are looking for. The information that it gathers from the assets is a little more limited than what other tools provide."
"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."
"ServiceNow IT Operations Management could be improved by providing more user customization options."
"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."
"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."
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ScienceLogic is ranked 5th in Event Monitoring with 42 reviews while ServiceNow IT Operations Management is ranked 2nd in Event Monitoring with 34 reviews. ScienceLogic is rated 8.6, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of ScienceLogic writes "Great integrations, power flow, and good support". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". ScienceLogic is most compared with Dynatrace, LogicMonitor, SolarWinds NPM, Datadog and NetBrain, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our ScienceLogic vs. ServiceNow IT Operations Management report.
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