We performed a comparison between ScienceLogic and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Dynamic Component Mapping is key and unique."
"The flexibility to support most technologies. The way ScienceLogic gathers data from multiple sources is vital to our customers. As we work with new customers (often with different technology requirements), ScienceLogic is flexible enough to support our clients’ varying network needs."
"One of the valuable features is rapid dashboards."
"The best feature is the highly flexible graphs."
"It is very easy to configure because we are using an agent-less version. You can very quickly implement a collector for monitoring device servers."
"The tool is quite easy to deploy, and it offers very good support."
"The most valuable features of ScienceLogic are AI and machine learning."
"Provides agentless monitoring so there's no need to install the agent on each server."
"ITSI's most valuable feature is that it's easy to integrate DLP."
"The most valuable aspect lies in its utilization of predictive analytics to anticipate and prevent incidents within a window of twenty to thirty minutes."
"The glass tables are very helpful."
"Alerts and episodes are valuable to me."
"ITSI includes a feature called a glass table."
"Customers have noted the solution helps streamline incident management."
"The solution has been stable."
"The flexibility to develop and consolidate many solutions into one platform is great."
"I would like to see out-of-the-box standard dashboards for common services."
"The product's reporting functionalities have certain shortcomings, making it an area where improvements are required."
"ScienceLogic should provide detailed documents to customer as the current documents are not sufficient."
"ScienceLogic could improve the implementation, it could be made easier."
"They should improve database issues in HA and Failover mode, and provide documentation for all users , even if they are not customers."
"Addressing duplicate IPs: There is the ability to edit the DB and fix this, but adding some logic to understand them would be a plus."
"The product is not user-friendly."
"They should add CLI command modes and scripts for high performance."
"It was an intimidating tool for us to jump into at the beginning."
"Quality-of-life features have room for improvement."
"ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance, while maintaining appropriate segregation of duties."
"We experience occasional delays in receiving solutions from Splunk technical support. Splunk's support for P3 cases seems inadequate, as they frequently switch support personnel. For instance, in a single P3 case, we had three different technical support representatives assigned. We were ultimately forced to escalate the issue to our account manager to get it resolved. In essence, we never receive complete support from a single point of contact; instead, the support team keeps changing, necessitating us to explain the problem from scratch each time."
"Predictive analytics, in terms of preventing incidents before they occur, still needs time to mature."
"We have problems doing upgrades and operating alternate new versions."
"The cost of the license could be lower."
"It would be good if an interface was included in the next release."
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ScienceLogic is ranked 12th in IT Infrastructure Monitoring with 42 reviews while Splunk ITSI (IT Service Intelligence) is ranked 5th in IT Alerting and Incident Management with 28 reviews. ScienceLogic is rated 8.6, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of ScienceLogic writes "Great integrations, power flow, and good support". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides great end-to-end visibility into our network environment and helped us reduce alert noise". ScienceLogic is most compared with Dynatrace, LogicMonitor, SolarWinds NPM, Datadog and Zabbix, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, Splunk APM and BMC TrueSight Operations Management. See our ScienceLogic vs. Splunk ITSI (IT Service Intelligence) report.
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