We performed a comparison between ServiceNow IT Operations Management and Splunk Infrastructure Monitoring based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I like the solution due to the fact that it's scalable."
"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."
"It is a market leader and is very implementation-friendly. Developers have a clear understanding of how the solution works, and it is mature enough to handle different client needs."
"The end-to-end ticketing process is most valuable in ServiceNow IT Operations Management because its notification feature is excellent in keeping all users informed on the next step compared to BMC. I also like that ServiceNow IT Operations Management is very user-friendly."
"You can improve integrations of the operation with the solution."
"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."
"The scalability of ServiceNow is good."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"The initial setup was straightforward. We didn't find it to be too complex."
"The solution's basic visibility is one of its most valuable features. So, it is a solution that is easy to use...The solution's initial setup process was straightforward."
"The features I have found most valuable are log searching and log analytics, both of which are quick features."
"It can monitor, get the data, and then report on the data."
"The tool is efficient in collecting, monitoring and evaluating logs."
"Splunk Infrastructure Monitoring gives us complete visibility without the need for storage."
"The most valuable feature is log reporting."
"We haven't really experienced any glitches or bugs."
"Service mapping is pretty limited."
"The product needs to add a workflow insight tool."
"My managers would say that the price is too high. We wanted to also have the visibility version of it, but it's too expensive for us. Going for visibility would have doubled up the price."
"There are some limitations with Discovery; some areas are not available in the installation. I would like the solution to be able to discover more devices. That will remove the need to have multiple tools."
"There are not enough apps in the app store to expand functionality. There should be more made available."
"If you are new to using the solution, you will find the setup complex."
"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."
"ServiceNow IT Operations Management could be improved by providing more user customization options."
"I would like to see an improvement and some innovation in the customer interface."
"The clustering part of indexes can be more refined."
"The deployment can be quite complex."
"There is a lot of room for improvement with the automation."
"The cost needs to be re-examined. It's extremely expensive to run. It's also expensive to expand. That's the number one complaint all of my customers have when it comes to Splunk. It's way too expensive compared to other solutions."
"The price has room for improvement."
"Splunk could be better integrated with configuration manager solutions so we can automatically resolve issues without human interference."
"We still use Splunk Enterprise licensing. A lot of the newer features go into Splunk Cloud before Enterprise. We're not looking to switch our licensing over, so we're falling behind on the newer features."
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ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 34 reviews while Splunk Infrastructure Monitoring is ranked 13th in IT Infrastructure Monitoring with 23 reviews. ServiceNow IT Operations Management is rated 8.2, while Splunk Infrastructure Monitoring is rated 8.2. The top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". On the other hand, the top reviewer of Splunk Infrastructure Monitoring writes "Helps to ingest a massive amount of raw data and use it effectively". ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence) and Datadog, whereas Splunk Infrastructure Monitoring is most compared with Nagios XI, Cisco Intersight, Amazon CloudWatch, ITRS Geneos and ControlUp. See our ServiceNow IT Operations Management vs. Splunk Infrastructure Monitoring report.
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