We performed a comparison between ServiceNow IT Operations Management and vCloud Director based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Has service mapping, impact management, metric intelligence and health of analytics."
"The initial setup is very straightforward. A person just needs to join a team to access the network and that's all."
"The dashboard maintenance is very good, and the tool doesn't get stuck."
"It is a product that is familiar for a lot of users."
"You can improve integrations of the operation with the solution."
"I am impressed with the tool's ability to track information in an easy way."
"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."
"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."
"The solution has more capabilities than OpenStack and integrates well with NSX and vCenter."
"The initial setup was complex. There's a lot of things you have to factor in, like security, backup, disaster recovery, monitoring, and how to maintain the platform. It's something we still struggle with, but it's getting better."
"We were using VMware, also combined with AirWatch and Boxer. We configured corporate emails on mobiles and used them for MDM applications on tablets, like the launcher."
"Their technical support is great. We had some difficult cases and they were able to solve them in a timely manner."
"The product's initial setup phase was easy."
"The tool is very stable."
"The most valuable feature of vCloud Director for me is its user-friendly UI, which is much easier compared to other platforms."
"Key enhancements include better synchronization with vCenter and increased reliability, ensuring stability during extensive usage and various actions."
"ServiceNow IT Operations Management could be improved by providing more user customization options."
"I would like more manual issues to have automated report-facing options."
"The security policies could be increased."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
"The service discovery tool should include HR automations that automatically remove an employee who is leaving."
"The tool can be improved by including more detailed information to assist new users."
"The pricing is high."
"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."
"There are some shortcomings. There are bugs with opening support."
"There are too many errors, it could be more stable."
"It would be beneficial to have enhanced integration capabilities with third-party solutions within vCloud Director, especially in networking and data security."
"In version 6.7, compatibility to migrate VMs from a vCenter to vCloud Director had a problem. However, this has been solved in the newest version."
"Technical support needs to improve its skills and respond to queries faster."
"There are new updates every quarter, so we need to purchase new support deployment services and some new products."
"If you have a deployed environment and lose it, you can't easily deploy it back with vCloud Director. Because of this reason, we don't have the data protection, disaster recovery, and container features."
"Initially, the setup was complex."
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ServiceNow IT Operations Management is ranked 9th in Cloud Management with 34 reviews while vCloud Director is ranked 5th in Cloud Management with 61 reviews. ServiceNow IT Operations Management is rated 8.2, while vCloud Director is rated 8.0. The top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". On the other hand, the top reviewer of vCloud Director writes "Offers flexibility of handling workloads and good scalability". ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management, whereas vCloud Director is most compared with VMware Aria Automation, Nutanix Cloud Manager (NCM), Morpheus, VMware Aria Operations and Red Hat CloudForms. See our ServiceNow IT Operations Management vs. vCloud Director report.
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