We performed a comparison between ServiceNow IT Operations Management and VMware Aria Automation based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It's easy to set up."
"It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything."
"ServiceNow IT Operations Management is a stable product."
"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."
"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."
"The scalability of ServiceNow is good."
"The way this solution has helped us is that it improved our communication."
"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."
"The repetitive tasks which took provisioning storage, network, and compute two to three weeks, now takes five minutes."
"Our time to deliver a fully unified three-tier app, at the right version, is one-twentieth what it was before. There is no manual intervention. No IP management. It just dramatically simplifies all of our processes."
"Using the VMware vRealize self-service portal, we can better manage the lifecycle."
"The setup was complex in many ways. The first reason is that we have many teams who work on it so it gets complicated gathering all of the people. The second reason is that it can be complicated to install it quickly, within a reasonable amount of time."
"Our users can order VMs using the API."
"In terms of scalability, vRA has connections to a lot of different systems. It's very flexible and an impressive product."
"It is possible to completely automatize the creation and removal of a virtual machine."
"The preset policies and templates are useful. I would say that vRA is one of the best solutions we have. The CI/CD features also look helpful even though we aren't using them at the moment. We plan to get more involved and train our customers as much as possible."
"The out-of-the-box reporting feature is not as user friendly as other tools."
"There is a slower learning curve associated with the tool's scripting part. It is also not cheap."
"Lacks the ability to do its own monitoring."
"The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database."
"My managers would say that the price is too high. We wanted to also have the visibility version of it, but it's too expensive for us. Going for visibility would have doubled up the price."
"If you are new to using the solution, you will find the setup complex."
"The initial setup phase was hard and could be made easier."
"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."
"Stability has gotten a lot better. However, the vRO aspect, when you have a multi vRA head, is a little bit finicky still. vRO still needs to stay on one appliance and be one application, because, when you have two, you can't see runs on the other one that are happening when you're not logged into that one."
"I know you can spin up virtual desktops in vRA, but they're not thin-provisioned. I don't know if that's because the other product, Horizon View, is there, but it would be nice to see more integration."
"I would also like to see them streamline the install. It's split between Windows and Linux appliances, and it would be easier if it was all appliances. I think they're going that way."
"The initial setup was complex because we have a high availability cluster. Especially when it comes to upgrades, we have a lot of downtimes and problems. The upgrade experience has been painful."
"The initial setup is complex. There are too many components to integrate, especially when we integrated with different storage types and backup vendors. All the integration made it more complex."
"We have seen some issues with upgrades or installations. This means we have to raise a call every time with VMware."
"Deploying and configuring the solution takes a lot of time."
"We would like them to improve the automation part. This is an upcoming area that we would like to focus on."
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ServiceNow IT Operations Management is ranked 9th in Cloud Management with 34 reviews while VMware Aria Automation is ranked 1st in Cloud Management with 133 reviews. ServiceNow IT Operations Management is rated 8.2, while VMware Aria Automation is rated 8.0. The top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". On the other hand, the top reviewer of VMware Aria Automation writes "Allows for a lot of orchestration or customization within our environment to suit our customers". ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management, whereas VMware Aria Automation is most compared with Red Hat Ansible Automation Platform, VMware Aria Operations, vCloud Director, Morpheus and vCenter Orchestrator. See our ServiceNow IT Operations Management vs. VMware Aria Automation report.
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