We performed a comparison between ServiceNow IT Operations Management and Zabbix based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I like the solution due to the fact that it's scalable."
"Has service mapping, impact management, metric intelligence and health of analytics."
"The solution is very capable and user friendly."
"It's easy to set up."
"You can improve integrations of the operation with the solution."
"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."
"It helps streamline management and processes."
"It is a market leader and is very implementation-friendly. Developers have a clear understanding of how the solution works, and it is mature enough to handle different client needs."
"The level of discovery-based configuration that lets us auto-configure the monitoring for various systems is a valuable feature."
"It can send messages to our ticketing system."
"We value the auto-host discovery, template import, bulk import/export features. Newer versions also add nice features, such as multi-IP per host."
"The initial setup was very quick. The first time it was long because I didn't know it yet. I was only using Windows. The first time was very difficult because of the operating system."
"The most valuable feature is the protocol to manage anything."
"Zabbix helps to save time."
"The product is very stable."
"The solution is quite mature and very stable."
"Service mapping is pretty limited."
"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."
"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."
"The security policies could be increased."
"There are not enough apps in the app store to expand functionality. There should be more made available."
"If you are new to using the solution, you will find the setup complex."
"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."
"The initial setup phase was hard and could be made easier."
"I want Zabbix to improve the UX/UI. Zabbix doesn't use a JavaScript chart for images, and I want them to improve this."
"The documentation gets a bit messy between versions and is not too detailed, which is a bit painful for first-timers, especially when they run into issues."
"The user interface could be better."
"It should be easy to modify the front end."
"The integration of the product is not so easy, especially when it comes to the application database."
"The networking monitor is not too easy to work with."
"It could be more stable."
"There's a small module of APM, however, it is not an enhanced version. People usually ask for a full-fledged APM solution."
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ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 34 reviews while Zabbix is ranked 1st in IT Infrastructure Monitoring with 100 reviews. ServiceNow IT Operations Management is rated 8.2, while Zabbix is rated 8.2. The top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". On the other hand, the top reviewer of Zabbix writes "Allows any number of customizations but lacks functionality for finding root causes". ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management, whereas Zabbix is most compared with Centreon, Checkmk, SolarWinds NPM, Nagios Core and Nagios XI. See our ServiceNow IT Operations Management vs. Zabbix report.
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