We performed a comparison between ServiceNow and ServiceNow Discovery based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."For the nuts and bolts running of an IT organization, I can't really say there's anything lacking feature-wise."
"It's a straightforward and effective approach that minimizes the need for extensive explanations."
"I prefer ServiceNow to the competition because of its ease of use, installation and configuration."
"HR Case Management and Customer Service Management are two of the key areas which clients are using."
"I like that in ServiceNow creating workflows is simpler than that in HP Service Manager. Also, I really like the customization feature. It allows us to customize the service portal and permits us to do a lot of customization per business needs."
"The solution integrates well with other products."
"Discovery has reduced, on average, the time to build/deploy devices within our environment by one hour. This may not seem like much but it adds up over time. It also reaps additional time savings with its ability to capture changes through subsequent discoveries over the life of the device."
"Great that it's knowledge-based and you can use the flows in ServiceNow."
"One highly valuable aspect is the use of service accounts, which automates the process of identifying underlying nodes and associated assets."
"We can scale the solution."
"We mostly use the solution's ITSM and ITOM capabilities in most workflows."
"The most valuable feature of ServiceNow Discovery is its performance."
"The service management and operations management modules are valuable."
"I like ServiceNow Discovery's overall structure and the way data comes in without creating a different dashboard or interface."
"They have a very good network in the infrastructure of Discovery."
"The process involving the original setup of the solution is excellent."
"The challenge with ServiceNow lies in its expansive portfolio of services. It can be complex, and users may find it expensive and challenging to understand. There is a need for a configurator within ServiceNow that guides users on how to utilize the tool effectively. This configurator should provide insights into licensing, team requirements, and the best licensing model based on whether companies prefer ownership or consumption-based models."
"The solution could improve by making the CMDB integrate with a CI better to allow it to be seen across multiple platforms."
"The user interface for accessing assistance sometimes disconnects."
"I have enjoyed all the features. There is not any feature that I have missed or didn't have."
"A new user does need training or time to learn the solution before jumping in. It was very hard in the beginning to understand everything. I couldn't find the models I needed at the time."
"When it comes to reference fields, there are some limitations where you aren't able to use them, like in relationship queries. In Remedy, when you click a menu, you get options directly, whereas here, if you use a reference field, it points you to a different form. So the UI experience totally changes for the end user."
"When it comes to changing some of the features, I would like a little more leeway."
"We would like to have an Asset Management and/or Project Management feature enabled in this version and in the IT Service Management edition."
"ServiceNow Discovery should be updated to provide its users with more out-of-the-box information and attributes to support the routers and switches from Cisco."
"The service mapping component is less developed than it is in other solutions, and is in need of improvement."
"Improvements are required with the scripts used to collect the information from servers."
"The product could improve some of the visualization and architecture setups."
"Its integration with legacy apps is one area for improvement. ServiceNow Discovery offers out-of-the-box reports, and though that's okay, allowing easier report customization would improve the solution."
"ServiceNow is very costly."
"In a few instances, ServiceNow has failed to discover some basic things. Some other tools are better at network discovery than ServiceNow. I'm not talking about database servers or any other infrastructure—only networking. Cloud discovery could also be better."
"ServiceNow has a constant development environment. Hence they get constant bugs which result in incorrect performance. It should also improve customer service."
ServiceNow is ranked 1st in IT Asset Management with 212 reviews while ServiceNow Discovery is ranked 7th in IT Asset Management with 36 reviews. ServiceNow is rated 8.4, while ServiceNow Discovery is rated 8.0. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian, whereas ServiceNow Discovery is most compared with Tanium, Microsoft Configuration Manager, AWS Cloud Map, Lansweeper and Axios assyst. See our ServiceNow vs. ServiceNow Discovery report.
See our list of best IT Asset Management vendors.
We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
