We performed a comparison between SolarWinds NPM and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.
Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We can manage the entire system across the network and troubleshoot the pain points."
"You can monitor performance counters effortlessly."
"The most valuable feature of this solution is the alerts."
"With just three modules, I can monitor server performance (whether it’s a VM, in the cloud, or an on-premises server."
"The set up was very easy. We didn't have any problems with the setup. The deployment took less than an hour."
"The interface is user-friendly, making it easy to use."
"I love the GUI. Almost everything is accessible through the web interface. It is very user-friendly. It is easy to drag and drop resources wherever you want them."
"Technical support has always been great. They are very responsive. We've been satisfied with their level of support."
"It did a good job of the collection and then an investigation of the net flow of information for understanding the applications that were being used at certain locations."
"I find the episode review, glass tables, and correlation search features very useful."
"In my opinion, Splunk IT Service Intelligence (ITSI) is better than QRadar. With the help of Splunk, we can get results."
"The feature that stood out to me most from Splunk IT Service Intelligence (ITSI) was automated dashboarding or reporting. The solution lists the severity level of issues, and the response times."
"We have a lot of teams using Splunk and they would be blind without it."
"We save substantial time on monitoring tasks because we don't have to search for what we need. Everything is packed, so you can drill down to the end values by just doing the kit. We don't spend a lot of time on this. Splunk ITSI is easy to use and not time-consuming."
"We liked the built-in calculation of health scores."
"The root cause analysis is very helpful for us."
"The KPS used to automate the integration policy is the most valuable feature of Splunk ITSI."
"The Wi-Fi side needs improvement."
"I think Solar Winds NPM needs to create a profile with documentation responsibility."
"The solution's network discovery and node addition processes need more work."
"I would like to see some enhancement on the reporting side, such as making it a little bit easier to create reports or having a larger assortment of canned reports."
"Sometimes there are issues when upgrading to a new version of the product."
"There isn't support available to us as they don't offer support in our country."
"The scalability can be better."
"GUI needs improvement with a more graphical dashboard."
"A feature I would ask for is for them to have this solution available for Linux systems instead of Windows."
"It could be a little easier to use with the thresholding. We've struggled a little bit with thresholding."
"It was an intimidating tool for us to jump into at the beginning."
"The problem becomes the price, as Splunk is an expensive product."
"We're using predictive analytics, and there are three or four algorithms. It would be helpful if this process were more standardized and scalable."
"After upgrading Splunk ITSI from version 4.11 to 4.13, the analyzer stopped finding values for KPS and services."
"We experience occasional delays in receiving solutions from Splunk technical support. Splunk's support for P3 cases seems inadequate, as they frequently switch support personnel. For instance, in a single P3 case, we had three different technical support representatives assigned. We were ultimately forced to escalate the issue to our account manager to get it resolved. In essence, we never receive complete support from a single point of contact; instead, the support team keeps changing, necessitating us to explain the problem from scratch each time."
"Integration is the most critical area to improve in Splunk IT Service Intelligence (ITSI). It wasn't a great experience because you had to do a little back and forth to integrate the solution."
"We'd like them to show more inputs on the dashboard."
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SolarWinds NPM is ranked 4th in Network Monitoring Software with 147 reviews while Splunk ITSI (IT Service Intelligence) is ranked 5th in IT Alerting and Incident Management with 28 reviews. SolarWinds NPM is rated 8.2, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of SolarWinds NPM writes "High-level, comprehensive, and proactive monitoring in a user-friendly interface". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides great end-to-end visibility into our network environment and helped us reduce alert noise". SolarWinds NPM is most compared with Zabbix, PRTG Network Monitor, ManageEngine OpManager, ThousandEyes and Entuity, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, BMC TrueSight Operations Management and Splunk APM. See our SolarWinds NPM vs. Splunk ITSI (IT Service Intelligence) report.
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