- Product Configurator
- Quotes
- Product Catalog with Simple, Complex and Configurable items
- Catalog Synchronizations
- Integration Objects
- On Demand Web Services both inbound and outbound from their core CRM (Siebel) acquisition
Head of Engineering at CloudBearings
It provides On Demand Web Services both inbound and outbound from their core CRM (Siebel) acquisition.
What is most valuable?
How has it helped my organization?
It provides you an end-to-end offering but with heavy weight offerings.
May not be suited for your smaller needs but for complex ones, you can rely on it blindly for the next couple of years.
What needs improvement?
The product support, sharing the integration standards with major products or solutions and also for custom ones which am sure that will be a challenge for Oracle itself, support for REST out of the box will be required.
When it comes to software as a service CRM, the market has watched Oracle exhibit a near quick ramp-up on its position regarding the validity and opportunity for software as a service (SaaS) in the business software marketplace. In fact, even after inheriting the Siebel on Demand solution, the SaaS product was left as it is with no major upgrades for 18 months. Nonetheless, despite some initial reservations, Oracle has made up lost time, secured market share and advanced their Oracle CRM on Demand solution to earn a competitive leadership position in the cloud marketplace.
To continue growth and find new competitive differentiation, Oracle is using its Sun acquisition to deliver tightly integrated and optimized hardware and software products as well as continuing to expand its vertical market solutions and its applications business with the long awaited Oracle Fusion Applications—which offer the flexibility to run on-premises, on-demand or both.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Unemployed at a manufacturing company with 51-200 employees
Simple to use, has good analytics, and has good reporting
Pros and Cons
- "The forecasting reporting section was the most useful."
- "The performance could be better."
What is our primary use case?
Oracle CRM is used for sales activities. We can create customers, opportunities, codes submitted, reporting, and forecasting.
What is most valuable?
The forecasting reporting section was the most useful.
What needs improvement?
The performance could be better. It has sometimes taken far too long to complete a single task. I'm not sure if it's a product bug or a result of the implementation, or because we work via web and VPN.
For how long have I used the solution?
I have been working with Oracle CRM for three and a half years.
What do I think about the scalability of the solution?
We have six users.
How are customer service and support?
We did not contact technical support.
Which solution did I use previously and why did I switch?
I previously worked with Microsoft Dynamics 365 and a local solution, which was built here, it is not an international solution.
How was the initial setup?
The initial setup was complicated. I would rate it a three out of five.
It took six months to one year to deploy.
What about the implementation team?
The deployment was completed by a third party.
What other advice do I have?
I would rate Oracle CRM a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Oracle CRM
May 2024
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Consultor de sistemas de negocios at a tech services company with 11-50 employees
Stable, customizable, and it provides us with all of the information that we need
Pros and Cons
- "It is very simple."
- "The initial setup is complex, it could be improved to be more simplified."
What is our primary use case?
I was responsible for the Oracle financial department.
We use Oracle to keep all of the providers in their perspective sites. We have all of the financial aspects with Oracle, the payments, the bills and we manage the accounting with the ERP.
I was in charge of looking for the providers who were the best suited for one school.
We requested the DRSP to send to the providers and to analyze it with the team in order to select the current one and hire them.
I was with the project from the start to the implementation process and the post-implementation process also, to be able to stabilize the system.
What is most valuable?
What we like is that we have all of the information that we need. It is very simple.
It's quite good and it's very stable.
What needs improvement?
It's a good product but the are some performance issues. The performance can be improved.
The initial setup is complex, it could be improved to be more simplified.
For how long have I used the solution?
I have used Oracle CRM in the last 12 months.
We are using version 12.
What do I think about the stability of the solution?
It's a stable solution. This is one of the features we like.
What do I think about the scalability of the solution?
We have approximately 50 to 60 people in our organization who are using this solution.
How was the initial setup?
The initial setup was quite complex in the beginning, and once it was done, it was quite difficult to manage.
When we migrated from version 11 to 12 it took us a year and a half, it was quite complex.
In the beginning, it was quite harsh. Once we got to know it, it was quite simple.
What about the implementation team?
We needed the help of an integrator. With the enterprise version, there is a lot of customization. We needed a special group for this project.
What other advice do I have?
I would rate Oracle CRM an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Download our free Oracle CRM Report and get advice and tips from experienced pros
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Updated: May 2024
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