We performed a comparison between Bitrix24 and HubSpot CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The data interpretation feature in Bitrix24 is good."
"The product is user-friendly."
"Bitrix24 is a user-friendly solution that is easy to use."
"We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking."
"I am impressed with the solution's ability to customize workflows."
"Initially, Bitrix24 improved the way we operate because we were not previously using a CRM. Before Bitrix24, we tracked everything through Outlook. Now, we have a tool that will automatically put out reports for us."
"Bitrix24 is ideal for creating a CRM platform. It can integrate some third-party solutions, and it's highly flexible."
"We use many of this solution's features for communication and for process automation. It offers more functionality than a regular CRM."
"The initial setup process is straightforward."
"The solution is easy to use and easy to implement."
"The most valuable feature of the solution is its free version, where you can store around 10,00,000 records in HubSpot CRM for free if you have a business email ID."
"The solution's most valuable features stem mostly from the sequencing of marketing automation."
"Ease of use is the most essential feature for us. HubSpot is intuitive, so you can learn everything just by exploring and trying it out yourself. The user interface is straightforward, and it's easy to pick that up."
"The most valuable feature of HubSpot CRM is the sequences of sales automation. It allows you to set up a bunch of leads into a sequence, and it automatically generates emails that you can customize on the fly. For example, here's the phone call in the morning, the phone call in the afternoon, the email you sent, and the link to the message you sent."
"The best thing about HubSpot is its clear workflow. Anyone can understand the flows of your contacts, your emails, their delivery dates, and the reasons behind their movements."
"It's very easy to use and configure HubSpot CRM."
"Some functionalities of the tool required specific expertise. For example, the SIP Connector is difficult to install."
"The client interface is not very user-friendly."
"In my opinion, everything needs improvement. It all starts with the user experience. It's extremely difficult to use, it's always lagging, It doesn't look particularly appealing, in terms of how it looks, and it is extremely difficult to locate the stages."
"It's a team management tool, but the way the tasks are assigned and the way you are able to control them are lacking when compared to Asana or monday.com. The latter tools are a lot more adaptable to team management. Thus, better features to control the team are needed in Bitrix24."
"The user interface could be improved or simplified. When you log in and see so many functions, it's a little overwhelming."
"It would be great if colleagues could get alerts via email when they are assigned something."
"In our organization, we feel that the UI and the functionalities for workflows in the solution need a lot of improvement."
"The support provided by Bitrix24 is an area with shortcomings that needs improvement."
"The initial setup could be faster as it currently takes a lot of time."
"The solution's user interface can be simpler with features that are easy to navigate."
"HubSpot CRM could improve in integration with other solutions."
"HubSpot CRM could improve by reducing the price."
"HubSpot CRM is easy to use compared to others solutions and anyone can use it. However, for enterprise companies, I would recommend Salesforce because it has established partners, can be more reliable, has more features, and has a more powerful integration with ERP modules which is important for enterprise companies. For multi-locations and multinational companies, Salesforce is one of the best."
"Ease of use is the most essential feature for us. HubSpot is intuitive, so you can learn everything just by exploring and trying it out yourself. The user interface is straightforward, and it's easy to pick that up."
"There is no option to remove duplicate constant contacts."
"HubSpot CRM should include better scanning of business cards and getting content in."
Bitrix24 is ranked 10th in CRM with 18 reviews while HubSpot CRM is ranked 9th in CRM with 39 reviews. Bitrix24 is rated 7.4, while HubSpot CRM is rated 8.2. The top reviewer of Bitrix24 writes "A project management tool that offers great scalability and stability ". On the other hand, the top reviewer of HubSpot CRM writes "Flexible, stable and offers comprehensive feature set, including core CRM functionalities like lead management and marketing automation". Bitrix24 is most compared with Zoho CRM, Asana, Microsoft Dynamics CRM, Odoo and Microsoft Project, whereas HubSpot CRM is most compared with Attio, Odoo, Acumatica, monday.com and IQVIA Orchestrated Customer Engagement. See our Bitrix24 vs. HubSpot CRM report.
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