We performed a comparison between 3CX Live Chat and Zoom based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."
"The most valuable features of 3CX Live Chat are the integration with our existing CRM allowing us to get all of the numbers synced together. The communication aspect of the solution was always working very well, the sound quality was perfect. We were able to log into the application to check which users were using the solution and if they were in a call or not. Additionally, the solution integrates well with other CRMs."
"3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client."
"3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer."
"This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."
"The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs."
"The integration with SMS has been helpful. That's how a lot of customers prefer to communicate nowadays. It makes it convenient for the customer to reach us."
"The integration between the video and voice is the most valuable solution."
"Zoom is a scalable solution, we have 150,000 people using it in my organization."
"The most valuable features of Zoom are simplicity and reliability."
"A stable option that is good for small to medium sized companies with limited use."
"It is very easy to use. The utilization of the network is very good."
"The base infrastructure is robust."
"I don't have any issues with the scalability of Zoom."
"Zoom is easy to use and does not consume very much in terms of resources."
"It is a scalable solution."
"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."
"3CX Live Chat could improve by being more customizable. There should be more skinning options for the appearance of the solution when we embed it onto a website. This would allow us to make it look more like part of our solution, rather than a third-party application."
"3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls."
"In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this."
"There are a lot of quality of life things that could be improved. When adding extensions, you need to use the extension import setting, you can't just use an import function to update extensions. You have to delete and recreate the extension, which can have all kinds of unintended consequences."
"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."
"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."
"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."
"I would appreciate it if the updates weren't so frequent."
"I like to see the whole screen and sometimes, it is difficult to hide the speaker's picture or my own picture from the forefront of the Zoom screen."
"The only limitation in Zoom is related to the time limit for a call, which is about 40 minutes."
"Extra security would be a good added feature."
"The pricing of the product could be lowered a bit."
"We have had some quality and lagging issues with video regardless of connection quality."
"We are more inclined to work with Microsoft Teams."
"Zoom can improve the user-friendliness of the management when you are doing a webinar."
3CX Live Chat is ranked 9th in Virtual Meetings with 54 reviews while Zoom is ranked 1st in Virtual Meetings with 201 reviews. 3CX Live Chat is rated 8.8, while Zoom is rated 8.4. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of Zoom writes "Easy to use and provides good video and sound quality". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Fortinet FortiVoice, Webex, Cisco VoIP PBX and NEC UNIVERGE Sphericall, whereas Zoom is most compared with Webex, Skype for Business, TeamViewer, Cisco TelePresence and Google Hangouts. See our 3CX Live Chat vs. Zoom report.
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We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
