We performed a comparison between Atlassian Confluence and OpenText Extended ECM based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Atlassian, Liferay and others in Corporate Portals (Enterprise Information Portals)."The solution helped us to see where we were going wrong and where we were doing good, and that helped us to make proper decisions"
"It's easy to search for information."
"I think that it is one of the best products on the market from my experience."
"We value the way we can tag documentation to Jira because we can cross-reference a Jira ticket to a Confluence page, and we can also add a Confluence page to a Jira ticket."
"It is stable and reliable."
"Confluence can link any ticket or task from JIRA to be included on the Confluence page."
"It has a very intuitive user interface, which every user able to manage the basic functionality of a PC will be able to work with and produce quite satisfactory results."
"The interface is good....I didn't face any issues with the scalability. It was very good."
"It's a very good solution."
"Being able to tag metadata on documents and being able to have different workspaces in there for our documents is valuable. We do loan documents, and different types of documents have different types of retentions. We are able to categorize based on that, and we are able to do tag searching to find what we are looking for."
"The tool's most valuable features are document storage, security, and compliance."
"We use Core Share to share documents with external auditors or with vendors, and that prevents them from being able to get into the whole system. It is useful."
"We can configure the solution with any industry's products per customer requirements."
"OpenText Extended ECM's most valuable features include permissions and security models. I also like the tool's ability to add metadata and use it to categorize information."
"Retention is useful. I have been pleased with the search functionality and the extensibility for tying it into integrations with other systems and building workflows on top of it."
"Simplicity to roll out, features available, customization options."
"We have to use other applications that make Atlassian Confluence more customized for what you want. They should improve by adding the ability to make more customizations."
"There is room for improvement in terms of pricing."
"Atlassian should rethink its withdrawal of the self-hosted version of the product. They only offer cloud-based service or the "datacenter-edition", which is quite expensive for small companies and private users."
"I would like to see the text editor upgraded from its current limited abilities."
"The area that needs improvement is the search capability. It should have generalized capabilities."
"The product should have a workflow with approvals out-of-the-box."
"I would like to see integration with Slack."
"The standard table capability is substandard and virtually unusable."
"I have not used it enough to start running into issues. Some of my technical guys could name a couple of things, but in terms of support, we did have challenges getting good responses from them."
"Pricing could be improved and the stability or the performance needs improvement, which is very important."
"There are no additional features that I would like to see. I am pretty happy with it, but their support could be a bit better."
"Initially there can be stability issues due to unknown factors such as usage of the system, quantity of documents ingested, load during peak hours."
"The solution needs to improve the user interface."
"The tool's documentation is not proper and has missing information like steps."
"The annotation tool needs improvement. In other tools, such as Hyland OnBase, you can easily do annotation. You can easily merge documents. You can easily compare documents, whereas with OpenText, it seems to be a challenge."
"User interface needs improvement (at least in the version we are using, desktop client)."
Atlassian Confluence is ranked 2nd in Corporate Portals (Enterprise Information Portals) with 99 reviews while OpenText Extended ECM is ranked 3rd in Enterprise Content Management with 18 reviews. Atlassian Confluence is rated 8.2, while OpenText Extended ECM is rated 7.8. The top reviewer of Atlassian Confluence writes "Good usability, helpful community support, and facilitates well-structured documentation ". On the other hand, the top reviewer of OpenText Extended ECM writes "Serves as a single source of support for the company but has scalability issues". Atlassian Confluence is most compared with Microsoft Teams, Microsoft OneDrive, Office 365, SharePoint and Zendesk, whereas OpenText Extended ECM is most compared with OpenText Documentum, SharePoint, IBM FileNet, Hyland OnBase and Oracle Content Management.
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