We performed a comparison between Bitrix24 and SAP CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is easy to use and very stable."
"Initially, Bitrix24 improved the way we operate because we were not previously using a CRM. Before Bitrix24, we tracked everything through Outlook. Now, we have a tool that will automatically put out reports for us."
"We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking."
"Bitrix24's workflow is better than that of others. The user interface is also good."
"The data interpretation feature in Bitrix24 is good."
"Offers, a free version."
"Bitrix24 is a user-friendly solution that is easy to use."
"It is a very scalable solution...The tool currently operates efficiently and contributes to our ongoing digitization efforts, including documentation and workflows."
"The most important factor for recommending SAP CRM is its integration with the core SAP platform. Globally, most enterprises are using SAP as an ERP platform to manage their key business functions. SAP CRM has out-of-the-box integration with the core SAP platform. You can integrate your pre-sales and post-sales into the single platform on the SAP CRM very easily, and you can extend that CRM to your customers who can actually see what is happening to their orders—such as whether it is dispatched or not dispatched or at what stage it is—simply by logging onto the CRM platform."
"The most valuable feature is lead management and integration."
"We like that this solution has made our whole accounting function paperless."
"The tool is easy to use."
"The primary use case for us is lead creation and data management."
"It provides innovative ideas for implementation."
"The stability is good."
"Its scalability is good."
"There are some bugs in the mobile system."
"Bitrix24’s interface needs to be improved."
"It would be great if colleagues could get alerts via email when they are assigned something."
"We didn't have the ability to customize the solution."
"This solution was built using old technology which is now mixed with new technologies. This can make it challenging to get new features live."
"The solution's open channel and contact center could be improved."
"The stability could be improved."
"In my opinion, everything needs improvement. It all starts with the user experience. It's extremely difficult to use, it's always lagging, It doesn't look particularly appealing, in terms of how it looks, and it is extremely difficult to locate the stages."
"Previously, the SAP CRM used to use simple servers, but now SAP uses HANA. The problem with the HANA databases is their interoperability with other solutions. SAP CRM could improve by working better with other solutions."
"Content management is one area where SAP CRM could use some work because we were seeking a CRM solution that could store BLOB data, like PDF and email data, which takes up a lot of space in the database. Recently, we migrated to a content server, but it would be nice if CRM had built-in BLOB data management because BLOB data is a challenge we've been dealing with since last year."
"I think what needs to be improved is the solution for Brazil's organization."
"We would like the coding system within this solution to be more straightforward when carrying out general entry tasks."
"The interface could be improved."
"SAP CRM could improve by making the solution more current, it is out of date. There are no more updates for SAP CRM."
"CRM is costlier than its competitors."
"There is no scope for integration because SAP does not allow any personal integration."
Bitrix24 is ranked 10th in CRM with 18 reviews while SAP CRM is ranked 4th in CRM with 40 reviews. Bitrix24 is rated 7.4, while SAP CRM is rated 7.6. The top reviewer of Bitrix24 writes "A project management tool that offers great scalability and stability ". On the other hand, the top reviewer of SAP CRM writes "It integrates well with our existing solutions, so we can analyze the data for analytics, forecasting and modeling". Bitrix24 is most compared with Zoho CRM, Asana, Microsoft Dynamics CRM, Odoo and ClickUp, whereas SAP CRM is most compared with Microsoft Dynamics CRM, Salesforce Sales Cloud, Siebel CRM, Oracle CRM and Zoho CRM. See our Bitrix24 vs. SAP CRM report.
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