We performed a comparison between Centreon and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We are alerted on service impacts and not when something is down. We have saved a lot of time on non-business-hours intervention."
"Valuable features include the ability to schedule downtime, intensity or depth of monitoring which it does, different plugin packs, Centreon MAP, Centreon BI."
"I find the product's scalability to be one of the most valuable features since it allows us to add unlimited devices for monitoring and to set up additional polling servers without additional license cost or downtime in our monitoring."
"Another feature we use is Business Activity, which provides us with an end-user perspective when a service is down or isn't working correctly. This is helpful when monitoring the KPIs. When we see a device or server that isn't working, we find the root cause."
"The downtimes feature is helpful. If the ISP is doing some maintenance on its network, we have the option to put downtime on the devices or the services, so we won't get any false alarms."
"Centreon helps me detect where the problem is quickly. When we resolve a problem quickly, this lowers our overall costs."
"For servers and for applications, it was very, very efficient."
"We have all our tickets inside Centreon in real-time and can monitor a lot of ELP and CLN in real-time for application purposes."
"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."
"The dashboard maintenance is very good, and the tool doesn't get stuck."
"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"I like the solution due to the fact that it's scalable."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."
"The initial setup is very straightforward. A person just needs to join a team to access the network and that's all."
"ServiceNow IT Operations Management is a stable product."
"I think Centreon's security could be improved by leveraging AI. That's where things are heading in the industry."
"There is room for improvement in the area of artificial intelligence. The product gives us a lot of information, but it's only information. We want the product to do more auto-remediation."
"This solution lacks service monitoring in the cloud."
"The Home view could be improved by adding customization functions that allow users to change the size of the widgets for a more uniform layout."
"Improvements are needed in the area of cloud monitoring, as that's a newer feature."
"There are improvements that they need to make to their API. When we're using different systems and we want to disable monitoring for a specific server, we still can't do that through the API. That's something that's lacking."
"Currently, we have to go through all of the different templates and take a look at how the template is configured, and how specific parameters may change across different templates with different precedents, megatons, etc. It's a lot of work and involves trial and error. I wish they could simplify the process."
"I would like to see an improvement of the communication with big data systems, because Centreon is a monitoring system. In our point of view, Centreon should be a part of a source for a big data system, not a big data system itself. So, it should be easier to add data from the Centreon system to a big data system. For example, it should be able to teach machine learning."
"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."
"The setup and deployment could be simplified, and the pricing could improve."
"The tool can be improved by including more detailed information to assist new users."
"The security policies could be increased."
"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."
"The initial setup phase was hard and could be made easier."
"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."
"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."
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Centreon is ranked 11th in IT Infrastructure Monitoring with 27 reviews while ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 34 reviews. Centreon is rated 8.6, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Centreon writes "Proactive reporting guides our NOC on what needs to be fixed, saving them time". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Centreon is most compared with Zabbix, PRTG Network Monitor, Nagios Core, Icinga and Nagios XI, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our Centreon vs. ServiceNow IT Operations Management report.
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