We performed a comparison between GoToMeeting and Webex based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I think all the features are very useful, especially the rooms features and we present with screen sharing. Instead of organizing conferences, we are able to do that online. This has been saving us from spending on travel. From the beginning of this year, because of GoToMeeting, I have canceled I think three or four business trips."
"The key advantage of GoToMeeting is the ability to use it without installing anything."
"It was just chosen because somebody at the company said, "We need a meeting thing. Hey, go find a meeting thing." It wasn't me, but somebody else in the organization was like, "Alright, let's use GoToMeeting. It's free.""
"We like that this solution allows us to assign separate numbers to people without having to have a physical telephone system in place."
"GoToMeeting's low latency is crucial because everybody is using VPN to connect to their PCs at work. The sound and video quality are solid, and the whiteboarding features were especially useful. The administrative side of it was fairly simple and intuitive to use."
"Ease of setup and login by attendees. Facilitates sharing visually, and not just via audio."
"Screenshare is the most valuable feature as well as the number of meeting participants possible in a meeting. It also has good quality."
"We don't have any link issues whether you use it to browser, or use it as a client. It worked perfectly fine for us."
"The most valuable features of the solution are communication, screen sharing, and collaboration."
"Lag-free video communication and virtual meeting software which runs smoothly."
"The installation was straightforward."
"The most valuable feature of Webex is ease to use."
"It is a scalable solution."
"I like Webex because it is easy to work with."
"I have found Webex to be stable."
"It's easy to dial the numbers and the process of connecting a call is very intuitive."
"The newer user interface takes a bit longer to get used to."
"The product itself doesn't stand out against other options on the market."
"The solution could always be more secure."
"It is not so stable."
"Sometimes we'll run into issues where firewall rules aren't set correctly and won't work."
"Poor error recovery, too sensitive to transmission errors. Needs better codecs and more robust system software that can handle network glitches."
"The solution could scale a bit easier if you need to add more people to meetings."
"I didn't like the fact that they tried to make their new version look like Zoom."
"The interface could be a bit more user-friendly."
"Zoom entered into the commercial space for end-users. It's more of a solution for single users for training classes or music centers and all that. Cisco is not in that space."
"The solution can improve by adding a smaller version for small business usage or for personal use. The solution is geared towards larger companies and enterprises."
"They should integrate the solution with multiple hardware vendors."
"Webex could improve the calling feature. It would be helpful to be able to call outside the IP environment."
"Webex support is not good. When we try to open a ticket, it takes approximately 24 hours. With Microsoft, we get support within two or three hours."
"Some concerns are raised by the company's team when it comes to the screen portion of the tool. There is a need to hire engineers to deal with the aforementioned issue."
"The GUI of Webex should be improved. The connectivity for putting people inside the meetings or entering meetings is to be improved."
GoToMeeting is ranked 11th in Virtual Meetings with 24 reviews while Webex is ranked 2nd in Virtual Meetings with 121 reviews. GoToMeeting is rated 7.8, while Webex is rated 8.0. The top reviewer of GoToMeeting writes "It features low latency, which is crucial because everybody is using VPN to connect to their PCs at work". On the other hand, the top reviewer of Webex writes "Used to conduct online third-party client meetings or third-party vendor meetings". GoToMeeting is most compared with Skype for Business, Zoom, TeamViewer, Adobe Connect and Microsoft Teams, whereas Webex is most compared with Cisco Meeting Server, Skype for Business, TeamViewer, Zoom and PGi GlobalMeet. See our GoToMeeting vs. Webex report.
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