We compared HubSpot CRM and Monday.com across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: HubSpot CRM is commended for its online content creation features as well as its robust marketing and segmentation capabilities. Monday.com is praised for its user-friendly interface, flexibility, collaboration features, and automation capabilities.
Room for Improvement: HubSpot CRM could improve its integration, task tracking, and contact management. Monday.com users want additional automation rules and better integration with third-party apps.
Service and Support: HubSpot CRM received positive feedback for its proactive and helpful support, but some users reported unresolved issues. Monday.com has garnered positive reviews, with customers commending its exceptional and timely technical support.
Ease of Deployment: HubSpot CRM is considered easy to set up and adapt to companies of varying sizes without difficulty. However, some users say it took a long time. Most users say Monday.com’s initial setup isn’t too complex, and many noted that the company offers easy-to-follow tutorials. Still, customization and integration can be challenging.
Pricing: HubSpot CRM provides flexible pricing options, but some users noted that it may not be affordable for small businesses. Monday.com's pricing is based on the number of users, and most reviews said the licensing model is flexible and reasonable.
ROI: HubSpot CRM has helped customers realize an ROI by coordinating revenue streams and ensuring data security. Monday.com customers have reported increased productivity and more efficient task completion.
Comparison Results: Users like HubSpot SRM for its marketing features and attentive customer service, but the solution could improve its integration with other solutions and lower its price to make it more affordable for small businesses. Monday.com users say the platform is easy to use and deploy. They also like its flexible and affordable pricing. However, some users say Monday.com could improve by adding more automation options and simplifying integration with other applications.
"When we cannot dedicate a lot of time to each of these, in terms of research and support, it helps us automate some small things and provides opportunities."
"The best thing about HubSpot is its clear workflow. Anyone can understand the flows of your contacts, your emails, their delivery dates, and the reasons behind their movements."
"The most valuable feature is their marketing automation service and sales lead management."
"We can track clients through the system, which is a great feature. It supports cross-functional teams."
"The initial setup process is straightforward."
"The permission system is great, so you can really decide who gets what permissions."
"The reporting is very flexible."
"Easy to use and easy to setup CRM software, with good stability and scalability."
"We have gotten rid of all our paper-based systems and our marketing work is now 100% visible to anyone in our planning organization providing ultimate accountability between teams."
"Since we've incorporated Monday.com, we've dropped fewer balls, greatly improved our ability to cover for employees while they are out, and keep our sales team and account coordination team all updated in real-time on each project."
"The free version provides all the utilities that I need."
"The way it allows our team to communicate with each other and keep each other up to date on many ongoing assignments at once through comments and the subitems feature is very helpful."
"Being able to duplicate boards from sitting to sitting and also being able to upload .csv files for tasks is great."
"I don't go on Monday every day so being notified through email and Slack is helpful."
"Being able to see the physical status of a single team without having to drill down to the task level is very valuable."
"The solution provides a one-stop place for notes, progress, and sharing the status of projects."
"The solution's email capabilities could be improved."
"Right now, HubSpot CRM fills my needs. The solution is good for marketing, and you can schedule when you want your ads and your emails to be sent out to your clients. You can track your client pipeline, you can see who viewed your messages and who hasn't, etc. I feel that HubSpot CRM is adequate for my need, but if the solution has the functionality of not needing to input your password every single time you log into the platform, then that would make it better. If that could be incorporated into the new version of HubSpot CRM, then the solution would go a long way."
"The scoring functionality in Salesforce is better. HubSpot CRM should improve its scoring feature."
"The product's free version could have more integration and automation options."
"Invoices were the thing we were thinking should be part of the solution, and that's been added now."
"All the features of HubSpot CRM are not buddled together, you need to purchase different modules to have a complete solution."
"The mobile application for HubSpot CRM could improve. There are a lot of weaknesses and limitations. Salesforce.com's mobile application is much better."
"HubSpot CRM is easy to use compared to others solutions and anyone can use it. However, for enterprise companies, I would recommend Salesforce because it has established partners, can be more reliable, has more features, and has a more powerful integration with ERP modules which is important for enterprise companies. For multi-locations and multinational companies, Salesforce is one of the best."
"The addition of subtasks was really great. It helps reduce a lot of the clutter on our boards. However, sometimes it is inhibitive to use them as the features available using main tasks don't apply to subtasks."
"We would like to have more open boards at one time and more CRM functionalities."
"The only thing that I would change, and I'm not sure if this is part of the settings that need to be fixed by the user itself, not by the admin, is that sometimes it would be convenient to make your own categories, and it makes it difficult to constantly go and talk to my boss to get them."
"The solution could use a more streamlined Google Calendar integration."
"It would be nice to have more customization around the documents, such as different title headings, fonts, etc."
"I'd love it if there was an instant messenger built into the product so I could talk with other teammates live in-product, as opposed to needing another solution like Slack, Google for chat, or Signal."
"Timetracking should be a little more powerful."
"The marketing notification emails from Monday.com are really poor and of little value to the user."
HubSpot CRM is ranked 9th in CRM with 39 reviews while monday.com is ranked 1st in CRM with 222 reviews. HubSpot CRM is rated 8.2, while monday.com is rated 9.4. The top reviewer of HubSpot CRM writes "Flexible, stable and offers comprehensive feature set, including core CRM functionalities like lead management and marketing automation". On the other hand, the top reviewer of monday.com writes "We can collaborate with our customers efficiently and professionally, and automation makes it easy for everyone". HubSpot CRM is most compared with Attio, Odoo, Bitrix24, Acumatica and IQVIA Orchestrated Customer Engagement, whereas monday.com is most compared with Wrike, Asana, Microsoft Dynamics CRM, Zoho CRM and Microsoft Project. See our HubSpot CRM vs. monday.com report.
See our list of best CRM vendors and best Project Portfolio Management vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
