We performed a comparison between monday.com and ServiceNow Strategic Portfolio Management based on real PeerSpot user reviews.
Find out in this report how the two Project Portfolio Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Automation is definitely a favorite of mine."
"Having visibility of all projects and every team member's workload has been invaluable."
"The initial setup is very easy."
"I’ve found the ability to build dashboards through integrating information from various boards most helpful to ensure the right information is being communicated to leaders and other groups."
"I enjoy being able to switch between different views of a board, such as Gantt or Kanban, as this provides alternative ways of viewing tasks and managing workload."
"Has very good collaborative functions."
"My favorite feature is time tracking."
"I love being able to "check off" a task by changing its status to "done." It also disappears off the list when you complete it."
"The most important feature of ServiceNow IT Business Management is flexibility."
"The feature I find the most valuable is the one that lets you see how much time has been used in processing a ticket. This allows us to better monitor performance."
"The most valuable feature of ServiceNow Strategic Portfolio Management is incident management."
"Competitive in terms of research"
"The performance is good."
"As a product, the primary reason we like it is it gets integrated with our ITSM solution so that we don't have to go for an external product for project management like Jira."
"The demand management tool is very strategic because it helps assess risk, gives you a visual of different demands, and rates those values."
"The product is quite convenient and user-friendly."
"The constant reminders are very distracting."
"The documentation must be available in French."
"Perhaps a direct interface integration with social media channels would be ideal."
"We would like to connect with email solutions such as Outlook."
"It would be helpful if I could integrate Google Docs with Monday somehow."
"While great, the shareable boards lack some features that normal boards possess and that’s a big burden for us."
"I'd love it if there was an instant messenger built into the product so I could talk with other teammates live in-product, as opposed to needing another solution like Slack, Google for chat, or Signal."
"I do find the emails too frequent and notifications or inbox for things that aren't tagged for me inconvenient and occasionally confusing."
"ServiceNow Strategic Portfolio Management must improve its interface, which is not very interactive or user-friendly compared to other tools like Zendesk. The real-time reporting feature doesn't help much in our decision-making process. It's quite complex to use and lacks the rich features needed for visualization. Overall, I find it to be very poor."
"When we originally set it up, we had some kind of success manager free of charge, and now it's an additional charge over and above what we're paying."
"The user interface could be more modern."
"The price keeps going up, and to remain competitive, it needs to have a competitive edge. I would like to see more of the latest innovations, in terms of AI, ML, and all of the latest cutting-edge technologies, included in the platform."
"It could be more user-friendly."
"The cost could be improved. The solution is quite pricey."
"When we import a really big project with a lot of tasks on it, we face some issues with dependencies. The links between tasks are not working very well. There is definitely room for improvement there. Microsoft Project, in my opinion, is the best option for such a use case."
"We track salaries or paychecks of the resources. They change from time to time, such as every six months or every year. If they can come up with a default or out-of-the-box feature to manage those multiple payable costs so that we can automatically calculate the project costs rolled up. That would be the coolest feature that we can expect from ServiceNow. We would like to have an automatic feature to manage the payable costs. We should be able to manage or maintain multiple pay costs so that while calculating the project roll-up costs for individual projects, the respective pay costs in a particular period are picked up automatically from the backend. Currently, we have to customize that. It is doable. We have done it but through customization."
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monday.com is ranked 1st in Project Portfolio Management with 222 reviews while ServiceNow Strategic Portfolio Management is ranked 3rd in Project Portfolio Management with 27 reviews. monday.com is rated 9.4, while ServiceNow Strategic Portfolio Management is rated 8.0. The top reviewer of monday.com writes "We can collaborate with our customers efficiently and professionally, and automation makes it easy for everyone". On the other hand, the top reviewer of ServiceNow Strategic Portfolio Management writes "A very strategic demand management tool that visualizes risks and ratings in a bubble chart". monday.com is most compared with Wrike, Asana, Microsoft Dynamics CRM, Zoho CRM and Jira, whereas ServiceNow Strategic Portfolio Management is most compared with Microsoft Azure DevOps, Jira, Jira Align, Microsoft Project Server and Planview PPM Pro. See our ServiceNow Strategic Portfolio Management vs. monday.com report.
See our list of best Project Portfolio Management vendors and best Project Portfolio Management vendors.
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