We performed a comparison between PRTG Network Monitor and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature of PRTG Network Monitor is the dashboards. We can check to see the resources and the uptime."
"Stable and scalable network monitoring tool. Installation is simple and straightforward."
"The initial setup is pretty easy."
"The most valuable feature of PRTG Network Monitor is the different monitoring probes available."
"It is able to satisfy all our requirements in terms of email notifications and specific errors on the devices."
"The most valuable features of PRTG Network Monitor are user-friendly, and the graphical interface is good for all the network devices that are mapped in this organization. It's very easy to find reports for any devices that we are looking for."
"The most valuable feature of PRTG Network Monitor is real-time monitoring."
"The Slack integration is fantastic, and I've actually found it to be very useful recently."
"It's easy to set up."
"Provides everything in one solution."
"Has service mapping, impact management, metric intelligence and health of analytics."
"The asset management tools are very valuable."
"It is flexible. You can tune it, more or less, as you want."
"It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."
"When using PRTG Network Monitor it is beneficial if you have prior experience with it, the user interface could improve."
"PRTG Network Monitor is okay to use, but you'll need some time to analyze the data. If it can automatically locate or identify the problem area, it would be more helpful to users."
"The free version only gives us 100 free sensors to use. It would be nice if there was double that."
"We're using more cloud services now. It would be useful to be able to get information back from these cloud services in detail, and display any issues within PRTG for the rest of our systems."
"The dashboarding definitely needs improvement."
"The scalability of this solution could improve as well as the automated provisioning of the infrastructure."
"The automation should be improved."
"There seems to be a big jump from the basic scan to the really thorough scan. There is a big jump in the quantity of sensors it uses for certain things. One minute you might get ten and then the next you get 200. There seems to be a big jump between the two at times."
"If you are new to using the solution, you will find the setup complex."
"The pricing is high."
"The most complaints we have received from our clients are the solution's discovery aspect. I've heard a few concerns from the customers where we have to integrate with a third-party tool to make a full-fledged discovery along with ServiceNow. ServiceNow alone does not do the total capacity of the discovery. The discovery portion of ServiceNow IT Operations Management is not in-depth as what the customers are looking for. The information that it gathers from the assets is a little more limited than what other tools provide."
"There is a slower learning curve associated with the tool's scripting part. It is also not cheap."
"It should have better integrations with other solutions."
"The product needs to add a workflow insight tool."
"The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database."
"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."
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PRTG Network Monitor is ranked 6th in IT Infrastructure Monitoring with 96 reviews while ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 34 reviews. PRTG Network Monitor is rated 8.2, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of PRTG Network Monitor writes "It's an all-in-one solution, and net flow is included in the licensing ". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". PRTG Network Monitor is most compared with Zabbix, Centreon, Nagios XI, SolarWinds NPM and ManageEngine OpManager, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our PRTG Network Monitor vs. ServiceNow IT Operations Management report.
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