We performed a comparison between ScienceLogic and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two Event Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The tool is quite easy to deploy, and it offers very good support."
"It is simple."
"One of the valuable features is rapid dashboards."
"When it comes to features, the power pack is the most valuable."
"It is very easy to configure because we are using an agent-less version. You can very quickly implement a collector for monitoring device servers."
"The solution provides good infra-monitoring features."
"The flexibility to support most technologies. The way ScienceLogic gathers data from multiple sources is vital to our customers. As we work with new customers (often with different technology requirements), ScienceLogic is flexible enough to support our clients’ varying network needs."
"The power flow is great."
"The dashboard maintenance is very good, and the tool doesn't get stuck."
"The end-to-end ticketing process is most valuable in ServiceNow IT Operations Management because its notification feature is excellent in keeping all users informed on the next step compared to BMC. I also like that ServiceNow IT Operations Management is very user-friendly."
"It is a market leader and is very implementation-friendly. Developers have a clear understanding of how the solution works, and it is mature enough to handle different client needs."
"It helps streamline management and processes."
"The way this solution has helped us is that it improved our communication."
"ServiceNow IT Operations Management is a stable product."
"It is easy to use and simple to learn."
"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."
"We want to understand: how does the back end work? What if some problem occurs? What we can do? They need to provide more information."
"They need a little more self-service."
"ScienceLogic could improve the implementation, it could be made easier."
"There are often bugs in new releases."
"Addressing duplicate IPs: There is the ability to edit the DB and fix this, but adding some logic to understand them would be a plus."
"They should add CLI command modes and scripts for high performance."
"The product is not user-friendly."
"I would like to see out-of-the-box standard dashboards for common services."
"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."
"I would like more manual issues to have automated report-facing options."
"ServiceNow IT Operations Management could do a little bit better with integrations. Integrating ServiceNow IT Operations Management with CMDB processes needs a little more work."
"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."
"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."
"Service mapping is pretty limited."
"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."
"The tool can be improved by including more detailed information to assist new users."
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ScienceLogic is ranked 5th in Event Monitoring with 42 reviews while ServiceNow IT Operations Management is ranked 2nd in Event Monitoring with 35 reviews. ScienceLogic is rated 8.6, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of ScienceLogic writes "Great integrations, power flow, and good support". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". ScienceLogic is most compared with Dynatrace, LogicMonitor, SolarWinds NPM, Datadog and SolarWinds NetFlow Traffic Analyzer, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our ScienceLogic vs. ServiceNow IT Operations Management report.
See our list of best Event Monitoring vendors, best IT Infrastructure Monitoring vendors, and best AIOps vendors.
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