We performed a comparison between ServiceNow Discovery and Zabbix based on real PeerSpot user reviews.
Find out in this report how the two Server Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The biggest advantage of ServiceNow is the value that it brings."
"They provide the ability to see into the Discovery tools I want. They offer the best tool view."
"The service management and operations management modules are valuable."
"One of the most valuable features of ServiceNow Discovery is the automated discovery that helps identify dependencies and generates reports."
"They have a very good network in the infrastructure of Discovery."
"It is a stable solution...The initial setup of the product is straightforward."
"I am impressed with the tool's incident problem change management."
"It has been stable since deployment."
"The most valuable feature is the monitoring of virtual machines."
"It's a very reliable platform and we've never had any issues regarding the scalability or the stability of Zabbix."
"The pricing of the product is reasonable."
"We have found that Zabbix is more easy to use than other applications."
"Setup was straightforward. Initial deployment took two or three months."
"The solution is open-source, easy to manage, and user-friendly making it easy for anyone to use."
"I like being able to use proxy servers for different locations. The agents are pretty cool. They're easy to roll out. The standard out-of-the-box templates are also pretty easy to use. The integration with other learning products is also good. I have, in the past, used Slack, but we've integrated it with Microsoft Teams. We also use it for SMS with a service called Redcoat. It is very flexible. It does what I need it to do, and my manager is very happy because it doesn't cost anything. We are nearing 4,000 hosts inside Zabbix, and we've got another 6,000 access points to add to it. We've thrown everything at it, and it has managed to keep going. I am very impressed with the tool, and I'd shake their hand very hard if I got to say the compliments to the Zabbix team. They keep improving it and doing refreshes, which is one good thing about it. There is also online information as well as books that you can purchase if you're willing to read enough. There is a lot to pick up, but it is a pretty complete solution."
"We value the auto-host discovery, template import, bulk import/export features. Newer versions also add nice features, such as multi-IP per host."
"ServiceNow is very costly."
"They can expand on the plugins for some of the other tools."
"ServiceNow has a constant development environment. Hence they get constant bugs which result in incorrect performance. It should also improve customer service."
"It's an expensive platform."
"The service mapping component is less developed than it is in other solutions, and is in need of improvement."
"Without improvement in the patters, applications can't be discovered"
"Discovery, while a bit pricey, integrates well with other tools and offers a centralized discovery solution. These aspects could be enhanced in the new release."
"I find it valuable to enhance IP address management. I've been in this field since around 2011, and my experience since then has revolved around automation, deployment, distribution, and comprehensive inventory management, all crucial for deploying various components, including patches. When we talk about patch management or vulnerability management, it's more complex than just applying patches; sometimes, you need to undergo significant upgrades or phase out old components for new ones, and this can turn into a substantial project, explaining why vulnerabilities persist. Now, the role of ServiceNow Discovery and security operations, or at one point, looking at vulnerability management in ServiceNow Discovery, is crucial. It allows you to identify vulnerabilities on assets and, with the addition of discovery, service mapping, and event management, you gain a business context for these vulnerabilities. It's not merely about knowing they exist on a server; it's about understanding which services are responsible for critical business processes or transactions, like payroll. This knowledge changes the approach and execution of vulnerability remediation."
"An area for improvement would be the ease of doing aggregation from the value or different devices."
"Zabbix isn't a great tool for cloud-specific monitoring - its connection to public clouds needs to be improved. Other areas for improvement would be the lack of dashboards and integrations."
"As far as improvements, sometimes I get a bit frustrated when I move from a previous version to a new one because some configuration has changed—I need to investigate the documentation to deal with some configuration. But it doesn't take much time, so it's okay."
"I would like to see a more flexible mobile client, and better HA out of the box."
"Zabbix is powerful, but it is difficult to understand initially. There are many things that can be improved, but we might not be using Zabbix to its fullest extent. The software has more features than we need."
"I want Zabbix to improve the UX/UI. Zabbix doesn't use a JavaScript chart for images, and I want them to improve this."
"The dashboard and the graph section could be a little bit more professional."
"Zabbix can use better documentation and support for troubleshooting."
ServiceNow Discovery is ranked 3rd in Server Monitoring with 38 reviews while Zabbix is ranked 1st in Server Monitoring with 101 reviews. ServiceNow Discovery is rated 8.0, while Zabbix is rated 8.2. The top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". On the other hand, the top reviewer of Zabbix writes "Allows any number of customizations but lacks functionality for finding root causes". ServiceNow Discovery is most compared with Tanium, Microsoft Configuration Manager, Lansweeper, ScienceLogic and ServiceNow, whereas Zabbix is most compared with Centreon, Checkmk, Nagios Core, Amazon CloudWatch and SolarWinds NPM. See our ServiceNow Discovery vs. Zabbix report.
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