We performed a comparison between ServiceNow IT Operations Management and Zabbix based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Has service mapping, impact management, metric intelligence and health of analytics."
"The dashboard maintenance is very good, and the tool doesn't get stuck."
"It is a stable solution. I have not experienced any system outages during my time using the solution."
"ServiceNow IT Operations Management is a stable product."
"It is a product that is familiar for a lot of users."
"I like the tool's CMBD connection with Discovery. The solution is also flexible."
"The asset management tools are very valuable."
"It helps streamline management and processes."
"The most valuable feature is the monitoring of virtual machines."
"The most valuable feature is service assurance."
"Zabbix is scalable."
"The initial setup was not complex."
"I'm supervising all the IT departments, and Zabbix seems quite good for them. It provides graphics and information in real time. We get alerts about crashes on the system, enabling us to quickly repair issues. We can easily find devices with problems."
"The best thing about Zabbix is the integration and the APIs that are included are very fast"
"We use Zabbix to monitor our organization's IT infrastructure and workstations. We don't use Microsoft Intune since it's expensive. The tool's real-time alerting system has proved crucial for us, particularly when a new device joins a network that is not one of our own devices. It notifies us about the presence of this new device, allowing us to investigate further. Additionally, it alerts us about disk usage, memory usage, and the software installed on the machine."
"Zabbix can use old data to current data to set the threshold. We can use previous data to set the threshold."
"The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database."
"ServiceNow IT Operations Management could do a little bit better with integrations. Integrating ServiceNow IT Operations Management with CMDB processes needs a little more work."
"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."
"Service mapping is pretty limited."
"I advise others not to customize a lot while using the solution."
"The tool can be improved by including more detailed information to assist new users."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
"The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster."
"I want Zabbix to improve the UX/UI. Zabbix doesn't use a JavaScript chart for images, and I want them to improve this."
"The product could be more secure and more stable."
"The dashboard and the graph section could be a little bit more professional."
"Having a more customizable interface and dashboard would be an improvement."
"When we have a problem, we have to do a lot of research to solve it."
"In an upcoming release, there should be automated reports which we are currently doing manually. For example, if we collect a report file every day and want to send it to a moderator for review. We are expecting this feature to come out soon but it would be valuable to have now."
"The user interface could be a bit better. They could update it a bit."
"The documentation could be improved."
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ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 34 reviews while Zabbix is ranked 1st in IT Infrastructure Monitoring with 101 reviews. ServiceNow IT Operations Management is rated 8.2, while Zabbix is rated 8.2. The top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". On the other hand, the top reviewer of Zabbix writes "Allows any number of customizations but lacks functionality for finding root causes". ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management, whereas Zabbix is most compared with Centreon, Checkmk, SolarWinds NPM, Nagios Core and Nagios XI. See our ServiceNow IT Operations Management vs. Zabbix report.
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