Microsoft Dynamics CRM Reviews

Highly customizable. Easy initial deployment.

Not structured for small Bussiness. Most likely will need a systems integrator for effective use.

Licenses are cheap if you are a Microsoft shop, easy to to customize.

Chunky, UI isn't great, requires a lot of customization - so cost of ownership is high, feels like Salesforce is probably a better overall bet.

I use Microsoft Dynamics CRM for direct pipeline sales and for administration tools to keep the whole sales environment together.

Microsoft Dynamics CRM could improve by being more user-friendly.

I have been using Microsoft Dynamics CRM for approximately 10 years.

Microsoft Dynamics CRM is a stable solution.

We have approximately 1000 people using this solution in my organization. Our whole is using the solution.

We have had some issues with the solution but they have been normal issues and the support has been fine.

Microsoft Dynamics CRM's initial installation difficulty depends on the organization, but customizing, will take one to ten days.

Microsoft Dynamics CRM is very affordable if you use the yearly subscription.

I would recommend this solution to others.

I rate Microsoft Dynamics CRM a ten out of ten.

Public Cloud

The control that we have of a process and the ability to have everything recorded from the beginning to the end of the process have been the most valuable features. 

This solution would be easier to use if everything was displayed on one page, to avoid moving from one tab to another tab to add documents or add comments.

We have been using this solution for 5 months. The setup took one year. 

The initial setup is not straightforward. It took a year to configure Dynamics because it's not very intuitive. We had to hire assistance for certain parts of the setup.

This solution integrates well with other systems. 

I would rate this solution an eight out of ten.