PeerSpot user
Manager, IT Communications at AbbVie
Real User
There should be more data available to admin but I like the news feed and discussion features.

What is most valuable?

For SharePoint 2013:

  • My Sites
  • News-feed
  • Discussions
  • Communities

The Office 365 version shows real promise, although the mobile use of Discussions does not work as expected. Newsfeed does though. Not sure about Communities.

How has it helped my organization?

It's providing a social collaboration experience to a culture of heavy email users. They are not used to interacting on our intranet or other internal environments, having a profile to provide others more info about themselves, or searching for experts, information, etc. This is a helpful step to evolve the culture to be more digitally collaborative.

What needs improvement?

  • The linkage between items, such as the blog. It does not integrate into communities or team sites, it's totally separate in its own environment. Tags and @mentions are not connected to them either. They feel very disconnected. Our leaders would like to use blogs but since they aren't connected to anything else they aren't a great solution.
  • We are on premise so the mobile experience is also very lacking since users need to use a VPN on their device in order to utilize things.
  • There aren't any metrics provided out of the box. I have to ask for just the number of new users each month and it takes days. There should be more data that we can use available to us as admins.

For how long have I used the solution?

I've used for six to nine months.

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What was my experience with deployment of the solution?

We migrated from another company and moved from SP2010 to 2013 during the same time. There were a lot of hurdles, and people have profile problems (most of those issues have not fully migrated).

What do I think about the stability of the solution?

Stability, even after deployment three months ago, still seems to be an issue. Tagging does not always show up in trending hashtags immediately. When tagging and @mentions work is not consistent from place to place.

What do I think about the scalability of the solution?

We are on two farms so it is not a truly global solution which is frustrating when trying to communicate about global programs and events. Those in the Europe farm cannot follow the majority of our content in the North American farm.

How are customer service and support?

Customer Service:

Our SharePoint 2013 platform is hosted at HP and they manage services for us. HP support is getting better just as of the past few weeks. They do not seem to have a great handle on SP2013 social however.

Technical Support:

HP has not been great but we've really brought the issues to light over the past few weeks so they are stepping up their game.

Which solution did I use previously and why did I switch?

This is the first time using it at this company.

How was the initial setup?

IT was not very transparent about providing what the tools can and cannot do. As a user, I had to figure it all out, ask a lot of questions then get them to explain why or why not we could or could not do certain things.

What about the implementation team?

HP does not seem very knowledgeable about SP2013 social.

Which other solutions did I evaluate?

I believe IT looked at Yammer but felt our culture could just use SP2013 for free first to get our feet wet before investing in another tool. There are no business requirements for an Enterprise Social Network yet so with the pitfalls of using SP2013 out of the box, we are seeing what we actually need vs. what we have.

What other advice do I have?

Perform a controlled pilot first with social advocates in the company first. Nail down the business requirements with management before rolling anything out. Get their buy-in and support. Once that is decided, pilot several other tools to see what else is out there. Yammer isn't the only other solution for SharePoint. Compare costs, etc, select a solution, create a social governance team, train them well, provide guidance templates if needed and create regular training or webinars for people to get on board. Have leaders use the tool to communicate and move away from email.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user446067 - PeerSpot reviewer
it_user446067Managing Director Business Change and Quality Assurance at Blue Cross & Blue Shield of Rhode Island
Real User

You get what you pay for. Sounds like you are using the freemium version of SharePoint. It has limitations as any free product does. Determining what you are licensed to own from SharePoint is a good starting point. Microsoft has many articles comparing features across SharePoint based on licensing.

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Varun_Gupta - PeerSpot reviewer
Technical Lead at Infosys
MSP
Top 10
Effective document management, helpful documentation, but interface can improve
Pros and Cons
  • "The most valuable features of SharePoint Online are content management, document management, and approval processes. Additionally, there are a number of features that provide integration with multiple Office services and external services."
  • "SharePoint Online could improve the user interface and when modifying any of the user interfaces can be challenging. Additionally, there are challenges with the detail in the analytics user interface and the overall customization could improve."

What is our primary use case?

I have been using SharePoint 2019 and SharePoint Online.

We use SharePoint Online for document management.

What is most valuable?

The most valuable features of SharePoint Online are content management, document management, and approval processes. Additionally, there are a number of features that provide integration with multiple Office services and external services.

What needs improvement?

SharePoint Online could improve the user interface and when modifying any of the user interfaces can be challenging. Additionally, there are challenges with the detail in the analytics user interface and the overall customization could improve. 

In the next release of the solution, they need to fix the user interface. It is not user-friendly for a generic user. It should be easier because in some of the applications it's quite easy to assign the permission, you only need to use the right click of the mouse and select the permission that we need to assign. However, in SharePoint, it's a bit complex.

For how long have I used the solution?

I have been using SharePoint Online for approximately six years.

What do I think about the stability of the solution?

SharePoint Online is stable. We are using the out-of-box options only, and it has been stable.

What do I think about the scalability of the solution?

The scalability of SharePoint Online is good.

How are customer service and support?

We have opened Microsoft support tickets. The learning materials are good for all the solutions from Microsoft, they have multiple videos and documentation available.

How was the initial setup?

The initial setup of SharePoint Online was straightforward.

For a general user, the documentation could improve. The assigning of unique permissions can be difficult for a beginner.

What about the implementation team?

We have joint support for the applications and the SharePoint Online version, Microsoft is managing everything from the cloud and we are supporting it at the application level. There are not many resources that are required for their support and maintenance.

What's my experience with pricing, setup cost, and licensing?

The licensing model for SharePoint Online is based on per user, and it is monthly. The price of the solution overall is good.

There can be additional costs depending on the features that we are going to use. If we are using any third-party integration or third-party connector, then in this scenario we need premium licensing.

What other advice do I have?

My advice is SharePoint Online is good, but Microsoft does not recommend doing a lot of customization management. It is a good document manager, and content management system if they are using the out-of-the-box approach only. The out-of-the-box options are very good, but if we try to customize it a lot, then it's not recommended.

I rate SharePoint Online seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
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May 2024
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Sadi Abalı - PeerSpot reviewer
Advisor To The Board at Premier DC Veri Merkezi
Real User
Top 10
Easily build intranet sites, is stable, and scalable
Pros and Cons
  • "The most valuable feature is the ability to easily build intranet sites for communicating within teams, storing documentation, product information, pricing policies, updates on product infrastructure, and other related news."
  • "The initial setup is complex and has room for improvement."

What is our primary use case?

We use SharePoint for intranet purposes.

What is most valuable?

The most valuable feature is the ability to easily build intranet sites for communicating within teams, storing documentation, product information, pricing policies, updates on product infrastructure, and other related news.

What needs improvement?

Perhaps it would be possible to add more design tools to improve the platform. While the current design is good, other similar platforms, such as Wix.com, offer better design tools. Wix.com is a website-building site that specializes in this area. Microsoft could take inspiration from them and incorporate similar tools.

The initial setup is complex and has room for improvement.

The documentation is poor and has room for improvement.

For how long have I used the solution?

I have been using SharePoint for a few years.

What do I think about the stability of the solution?

I give SharePoint's stability an eight out of ten because of the mobile app integration issues.

What do I think about the scalability of the solution?

I give SharePoint's scalability a ten out of ten.

How are customer service and support?

The technical support is inadequate, and this appears to be a common experience shared by many online.

How was the initial setup?

The initial setup process is complicated, and unfortunately, the available documentation and guidance are inadequate. As a result, we have to resort to watching online tutorials, reading forums, and even asking friends for help. The most challenging aspect of the setup is integrating the website with the mobile app.

I give the initial setup a six out of ten.

My team took two weeks to complete the deployment. We began by collecting the necessary documentation to include on the intranet site. Then, we created four design templates for the pages and utilized them to develop product information, pricing policies, news postings, and the most effective communication menu for our team.

What about the implementation team?

The implementation was completed in-house.

What's my experience with pricing, setup cost, and licensing?

SharePoint is included with our Microsoft license.

Which other solutions did I evaluate?

SharePoint is more complex and less intuitive than Wix.com, making it harder to design and create templates.

What other advice do I have?

I give SharePoint an eight out of ten.

We have 30 technical people that use SharePoint within our organization.

I recommend that prospective users watch the instructional videos before searching extensively, as this will save them time. While the accompanying documentation may be lacking, many helpful videos can be found on YouTube and other platforms. I believe that investing time in these videos will ultimately result in time saved.

We are a company that provides Microsoft cloud services and data sourcing. Our business involves reselling licenses and equipment.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Technical Manager at Rigor Systems Limited
Real User
A reasonably priced product that provides excellent security features and enables users to have multiple versions of documents
Pros and Cons
  • "The security feature is valuable."
  • "The product must provide more automation."

What is our primary use case?

It is an eDMS. We use it for electronic document management.

What is most valuable?

The security feature is valuable. We have control over who has access to what and when. We also have the audit trails to review who accessed what at what time. The document versioning is also a valuable feature. We can have multiple versions of the same document. If there is an issue or if there's something that we missed on a document, we can easily roll back to the previous version and get our data the way it was.

What needs improvement?

The product must provide more automation. We must be able to automate tasks instead of doing them manually. The product must enable customization of features. It must allow integration with other systems. Integrating the tool into databases like Oracle or Microsoft SQL and pulling data from SharePoint would be helpful.

For how long have I used the solution?

I have been using the solution for close to five years.

What do I think about the stability of the solution?

I am satisfied with the tool’s stability. I rate the stability a ten out of ten.

What do I think about the scalability of the solution?

The tool is scalable. I rate the scalability a ten out of ten. We have eight users in our organization.

How was the initial setup?

The initial setup is easy. I rate the ease of setup an eight out of ten. It is a cloud solution. A person with some knowledge about the solution can deploy it in four to five hours. One person can do the deployment.

What's my experience with pricing, setup cost, and licensing?

The product is reasonably priced.

What other advice do I have?

I will recommend the solution to others because of its security features. Security is key for any organization. The tool is very scalable and stable. Overall, I rate the product a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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PeerSpot user
ITIL Process Manager at a healthcare company with 1,001-5,000 employees
Vendor
We use the list functionality to create integrated test scripts. It provides a Web solution for running integrated test scripts across multiple applications.

What is most valuable?

The key features in this product are:

  • Use of list functionality
  • The ability to easily modify the default screen on a new Web site
  • The ability to quickly create and modify subsites
  • The ability to create unique access rights to the subsites

How has it helped my organization?

We use the list functionality within SharePoint to create integrated test scripts. This has allowed us to have a Web solution for running integrated test scripts across multiple applications, along with multiple testing resources in numerous physical locations.

What needs improvement?

The product can be improved in the following aspects:

  • In order to put certain customizations in place requires the downloading and installation of SharePoint Designer 2013. For large organizations where security has the majority of devices locked down, downloading and installing applications is not a simple process. It would be nice if some of the SharePoint Designer functionality could be baked in/part of the edit page functionality.
  • The reporting functionality needs improvement, to combine multiple lists (for the most part) requires a solution outside of SharePoint. It would be great if there was an option to combine lists that have the exact same layout (fields and order of fields) so that the combined lists could be summarized and reported on.


For how long have I used the solution?

I have used SharePoint for a total of 14 years; 11 years with my current employer.

What do I think about the stability of the solution?

Mostly, we have not encountered any stability issues.

What do I think about the scalability of the solution?

I have not encountered any scalability issues.

How is customer service and technical support?

I cannot comment as I simply use Google to find answers for technical issues.

How was the initial setup?

The initial setup process was fairly straightforward.

What other advice do I have?

My advice is to not hesitate; just plunge in and implement SharePoint.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Global consultant at LankaClear
Consultant
Allows you to easily download and upload files but provides frequent updates

What is our primary use case?

I used the solution to share the documents on my devices.

What is most valuable?

The tool’s performance is good. It is also user-friendly, allowing you to download and upload files easily.

What needs improvement?

SharePoint should not provide frequent updates.

For how long have I used the solution?

I have been using SharePoint for three to four months.

What do I think about the stability of the solution?

The product is stable.

What do I think about the scalability of the solution?

The solution is scalable. Around 1,000 users are using this solution.

What other advice do I have?

Overall, I rate the solution a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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PeerSpot user
Engineering Manager at 0
Real User
Top 20
Easy to use and enables collaboration, but the UI is not user-friendly
Pros and Cons
  • "The solution is easy to use."
  • "The navigation is confusing."

What is our primary use case?

I use the solution as a document repository to back up personal data.

What is most valuable?

The solution is easy to use. It worked well for collaboration. People could easily access it. The integration was okay.

What needs improvement?

I am not a big fan of the user interface. The navigation is confusing. The UI should be more user-friendly.

For how long have I used the solution?

I have been using the solution for four years.

What do I think about the stability of the solution?

The tool is stable enough. I rate the stability a nine out of ten.

What do I think about the scalability of the solution?

The tool is scalable. I have never seen anything go down because of the load. I rate the scalability a ten out of ten. I have never seen the product break down. We have 4800 to 5000 users. We use the product regularly.

How was the initial setup?

The setup is straightforward. It is a website. I had a link to it. I did not have to set up anything. It is all in the cloud.

What was our ROI?

The solution enables me to access my documents from anywhere.

What other advice do I have?

I will not discourage people from using the product. Overall, I rate the product a six out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Olatunji Osinaike - PeerSpot reviewer
IT Admin/Consulrant at Switchmoon
Real User
Easy to use and can be used for collaboration, storage, and file sharing
Pros and Cons
  • "The most valuable feature of SharePoint is its ease of use."
  • "When you are trying to migrate from a different platform to SharePoint for file storage, the upload utility should be more flexible, taking more files and then updating you on the upload status of the files you are trying to transfer into SharePoint."

What is our primary use case?

I use SharePoint for collaboration, storage, file sharing, and content management.

What is most valuable?

The most valuable feature of SharePoint is its ease of use. It's quite easy to navigate through the tool.

The most useful feature of SharePoint is the collaboration part. At any point in time, you know who was working on a document, and you can know which version is actually the latest document in case you want to share it with external parties. If we want to make decisions or talk about information on a document, we know which is the latest and most updated.

What needs improvement?

When you are trying to migrate from a different platform to SharePoint for file storage, the upload utility should be more flexible, taking more files and then updating you on the upload status of the files you are trying to transfer into SharePoint. This part is quite clunky and could be improved.

For how long have I used the solution?

I have been using SharePoint for five years.

What do I think about the stability of the solution?

I rate the solution an eight out of ten for stability.

What do I think about the scalability of the solution?

Around 50 users are using the solution in our organization.

I rate the solution’s scalability a seven out of ten.

How are customer service and support?

The solution’s technical support is fine.

How would you rate customer service and support?

Positive

How was the initial setup?

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup an eight out of ten.

What about the implementation team?

The solution's full deployment was done by three people in less than ten days.

What's my experience with pricing, setup cost, and licensing?

The solution's pricing is relatively expensive because it's bundled with other products.

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a six or seven out of ten.

What other advice do I have?

The solution's integration with Power Automate and many other Microsoft solutions has been very seamless. SharePoint is deployed on the cloud in our organization. The solution requires a bit of maintenance, but it's very minimal. Since most Microsoft solutions are now bundled with AI, the turnaround time for searching and indexing has improved. I would recommend the solution to other users.

Overall, I rate the solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
Download our free SharePoint Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2024
Buyer's Guide
Download our free SharePoint Report and get advice and tips from experienced pros sharing their opinions.