We performed a comparison between 3CX Live Chat and Skype for Business based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable features of 3CX Live Chat are the ability to go straight to a call or screen-sharing and creating multiple channels from the same chat widget effectively. The ability to raise a call straight out to the cloud is fantastic, it is really useful. Additionally, it integrates very well with WordPress."
"It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone."
"3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client."
"It’s straightforward to set up."
"The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs."
"Mobility features and remote extensions work well."
"The most valuable features of 3CX Live Chat are the integration with our existing CRM allowing us to get all of the numbers synced together. The communication aspect of the solution was always working very well, the sound quality was perfect. We were able to log into the application to check which users were using the solution and if they were in a call or not. Additionally, the solution integrates well with other CRMs."
"The solution is stable."
"The product's initial setup phase is very easy."
"The solution is stable and scalable."
"One of the best features of Skype for Business is that you can set it up on mobile phones, and you can set it up on laptops. You can connect to the tool from anywhere."
"The deployment is very fast."
"People are now able to virtually collaborate with their staff and have a conference call. We don't need a phone line to make that conference call and we are saving on that. People are able to share their presentations. Also, they can chat using the Skype"
"What is most valuable about Skype for Business is that almost everyone knows about it and almost everyone has it. You will be able to reach a large number of people."
"The simplicity and ease of use are the most valuable features. It's so much easier and quicker than writing an email to someone and waiting for them to read it."
"Video conferencing to hold virtual meetings helps to prevent employee displacement, where everyone can now enjoy the comfort of their own offices."
"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."
"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."
"Its features for scheduling and generating reports need improvement."
"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."
"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."
"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."
"There should be an option to save some extensions."
"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."
"I feel bored with the look and feel of the tool, so it should be changed."
"We have found that there is a lag because it cannot integrate with the internal landline."
"Microsoft Teams, as I see it now, is more useful than Skype for Business."
"Skype's overall connectivity functionality or ability is one area with room for improvement."
"I should be able to make a desktop phone call when I click a member of my Lync directory."
"The stability could be improved."
"There might be some invitation issues with Skype for Business."
"Skype for Business is not stable."
3CX Live Chat is ranked 11th in Virtual Meetings with 54 reviews while Skype for Business is ranked 4th in Virtual Meetings with 59 reviews. 3CX Live Chat is rated 8.8, while Skype for Business is rated 7.8. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of Skype for Business writes "Reliable, useful for remote work, and great but isn't as robust as Microsoft Teams". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Cisco VoIP PBX, Webex, Kamailio SIP Server and Yeastar K2, whereas Skype for Business is most compared with Webex, Zoom, TeamViewer, GoToMeeting and Digium Asterisk. See our 3CX Live Chat vs. Skype for Business report.
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We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.