We performed a comparison between Bitrix24 and HubSpot CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Initially, Bitrix24 improved the way we operate because we were not previously using a CRM. Before Bitrix24, we tracked everything through Outlook. Now, we have a tool that will automatically put out reports for us."
"Bitrix24's workflow is better than that of others. The user interface is also good."
"It's a very easy-to-use product."
"The technical support was intuitive and had good documentation."
"We use many of this solution's features for communication and for process automation. It offers more functionality than a regular CRM."
"The CRM and collaboration tools are well-designed for our purposes. Your projects can be based on tasks, CRM, or opportunities. The task-based features are the most valuable for us right now."
"The product is user-friendly."
"The data interpretation feature in Bitrix24 is good."
"We get a good overview of where everything is in the pipeline."
"When we cannot dedicate a lot of time to each of these, in terms of research and support, it helps us automate some small things and provides opportunities."
"I am working in a small company. We have a sales teams that consist of 10 people. HubSpot CRM is scalable and easy to use."
"HubSpot CRM's most valuable features are that it is straightforward and it gives us most of the things that we need and it is easy to onboard with it. You don't need specific integrations with IT, which is very good. The learning curve for HubSpot CRM is quite easy."
"The most valuable feature of HubSpot CRM is the forms."
"It's very easy to use and configure HubSpot CRM."
"The most valuable features of HubSpot CRM are ease of use, lead generation, and follow-up leads. Additionally, there are a lot of connectors to other solutions, such as Jira and Slack. Whether it's a scrum tool or the ticketing tool, it has a connector."
"The solution is easy to use for anyone, integrates well with email, has simple node management, and has good tracking lead features."
"I would like to see improvements with Bitrix24's marketing automation."
"The user interface could be improved or simplified. When you log in and see so many functions, it's a little overwhelming."
"Some functionalities of the tool required specific expertise. For example, the SIP Connector is difficult to install."
"The solution's open channel and contact center could be improved."
"The solution’s performance could be made faster."
"In our organization, we feel that the UI and the functionalities for workflows in the solution need a lot of improvement."
"The client interface is not very user-friendly."
"In my opinion, everything needs improvement. It all starts with the user experience. It's extremely difficult to use, it's always lagging, It doesn't look particularly appealing, in terms of how it looks, and it is extremely difficult to locate the stages."
"Certain stability issues could be automatically addressed through automation measures that would ensure absolute stability."
"The product's free version could have more integration and automation options."
"I would prefer it to be easier to manage, or a bit simpler, with fewer options. It's nice to have so many options, but for some clients, having so many options may not be necessary, they can just customize accordingly."
"Invoices were the thing we were thinking should be part of the solution, and that's been added now."
"HubSpot CRM could improve by reducing the price."
"We had a problem with the tool’s stability once."
"The pricing could improve."
"There is room for improvement in pricing. The pricing strategy that they have is way too clever."
Bitrix24 is ranked 10th in CRM with 18 reviews while HubSpot CRM is ranked 9th in CRM with 36 reviews. Bitrix24 is rated 7.4, while HubSpot CRM is rated 8.2. The top reviewer of Bitrix24 writes "A project management tool that offers great scalability and stability ". On the other hand, the top reviewer of HubSpot CRM writes "Flexible, stable and offers comprehensive feature set, including core CRM functionalities like lead management and marketing automation". Bitrix24 is most compared with Zoho CRM, Asana, Odoo, Microsoft Dynamics CRM and monday.com, whereas HubSpot CRM is most compared with Attio, Odoo, Acumatica, monday.com and IQVIA Orchestrated Customer Engagement. See our Bitrix24 vs. HubSpot CRM report.
See our list of best CRM vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
