We compared BMC TrueSight Operations Management and SolarWinds NPM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: BMC TrueSight Operations Management earned high marks for its comprehensive analysis, simulated monitoring capability, and detailed reporting. SolarWinds NPM is commended for its adaptability and extensive network surveillance functionalities. SolarWinds NPM is commended for its adaptability and extensive network surveillance functionalities.
Room for Improvement: TrueSight users say the solution could allow the user to drill down more and improve interoperability. SolarWinds NPM needs improvement in edge computing capabilities and data reporting. Users also said the performance could be better and that they would like to see expanded IPAM functionality.
Service and Support: Some customers praised BMC support as quick and efficient, but others experienced delayed responses and said some engineers lacked product knowledge. While some customers described SolarWinds support as helpful and responsive, others reported delayed responses.
Ease of Deployment: BMC TrueSight Operations Management's setup can be more challenging and time-consuming than some solutions. Some users said SolarWinds NPM was straightforward to set up, while others perceived it as complex.
Pricing: BMC TrueSight Operations Management is geared toward enterprise customers, so it’s more costly than some, but the price is negotiated on a case-by-case basis. The cost of SolarWinds NPM varies depending on the customer’s size and requirements. Some users find it costly.
ROI: Users said TrueSight’s ROI is difficult to quantify and uncertain. Some users reported immediate benefits from using SolarWinds NPM in terms of security and business outcomes, while others have not.
Comparison Results: BMC TrueSight Operations Management is a premium enterprise solution suitable for large enterprises. It features comprehensive monitoring capabilities and excellent reporting. However, TrueSight’s steep price tag may put it out of reach for many small businesses, the setup is complicated, and the solution’s support has received mixed reviews. SolarWinds NPM is a customizable solution that’s easy to deploy and features comprehensive network monitoring capabilities. However, some users consider it costly and voiced concerns about technical support and user experience.
"I like everything about this tool. I recommend this solution to anyone looking for a standalone solution with high availability meaning that can be used depending on the customers requirements."
"The most valuable features of the solution are alert management, alert generation, and event management."
"The noise reduction for ticketing works much better than we have seen in a lot of other companies."
"It allows our operations team to have one single application to reference when investigating issues in our environment."
"It is breadth. It covers so many different technologies which can roll up into a single console."
"It is a scalable solution."
"The ability to pull hosts together to show what processes are running, so it can be used for change management."
"The most valuable feature of BMC TrueSight Operations Management is the dashboard presentation server."
"I can do everything remotely, including running PowerShell scripts or performing standard updates."
"We don't have any issues with the stability of SolarWinds NPM."
"The most valuable features of the solution are its graphical interface and reports."
"The solution is easy to install and it takes a couple of hours."
"The most important feature is reporting. The reports that are generated are useful and they save a lot of time with respect to monitoring."
"The solution is stable and reliable."
"It is scalable."
"Technical support has always been great. They are very responsive. We've been satisfied with their level of support."
"It would be better if the initial setup and deployment were more straightforward."
"I think the ease of deployment needs to be looked at. It would be great if the deployment was faster and easier."
"The product must provide application or service monitoring features."
"The knowledge modules could be more lightweight in size. At present, the installation packages can be quite large."
"BMC TrueSight Operations Management could use some enhancements in the application visibility tools."
"The solution could improve its price."
"In a large company of our size, we need multiple people in our company trained. So, I have to take the training classes. Then, I have to go and train the rest of my organization. I would prefer to say to the other people on my team, "Go to this link and..." Or, "Here's a list of training sessions that you can go to which are online and that are free." I think it would help the adoption of their product in the marketplace, personally."
"The sizing (which is difficult), the maintenance of it and the upgrade paths. This is a difficult area which is not easy to cover, as every client has a different approach of implementing the product."
"It is difficult for stakeholders to translate technical requirements, which results in difficulties selecting a platform or implementing a solution."
"The solution is not always good with new features, so it's take a long time."
"The solution's customer service is not very good because the support takes too long."
"This solution would benefit from expanding on the capabilities within the API."
"My team has had a lot of issues with support."
"It would be good to have high security."
"The SolarWinds notification and alerting configuration could be simplified as it would be easier to find if it was within the NPM web application instead of in a separate client application."
"Technical support and releases are not particularly reliable."
More BMC TrueSight Operations Management Pricing and Cost Advice →
BMC TrueSight Operations Management is ranked 20th in IT Infrastructure Monitoring with 48 reviews while SolarWinds NPM is ranked 4th in IT Infrastructure Monitoring with 147 reviews. BMC TrueSight Operations Management is rated 8.2, while SolarWinds NPM is rated 8.2. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of SolarWinds NPM writes "High-level, comprehensive, and proactive monitoring in a user-friendly interface". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and New Relic, whereas SolarWinds NPM is most compared with Zabbix, PRTG Network Monitor, ManageEngine OpManager, ThousandEyes and LogicMonitor. See our BMC TrueSight Operations Management vs. SolarWinds NPM report.
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We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.