We performed a comparison between BeyondTrust Remote Support and LogMeIn Pro based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The time savings that we experience from being able to get hands on with a device experiencing trouble, and the time to resolve an issue is substantial."
"The seamless integration of chat, our ITSM management software, and remote viewing/control software makes for a valuable tool."
"Offers a secure method of access without having to install agents everywhere."
"The solution is stable."
"The most valuable feature of BeyondTrust Remote Support is the ability to control screens remotely."
"Bomgar has allowed our service desk (based in India) and our other support personnel based in the US to seamlessly support our users worldwide."
"We have the ability to securely assist users remotely with a stable product, which allows for reporting capabilities, SAML authentication, and ServiceNow integration."
"The support team who are interfacing with us, are excellent. They are on time for any response."
"The ability to easily connect back and retrieve data from the computer systems that I have."
"I would tell others who are looking into this solution that I feel that it's a secure solution. I never had any issues with its security element. I think that it's very simple to use. I think it is user-friendly, and you can work between computers pretty well on it."
"The remote services feature is definitely the most valuable, along with the capability to print remotely."
"Being able to remote access my computer means I can work at night from my house."
"I can use it for training, which I have done. As a person sits in front of the computer they can watch what I do, or I can watch what they do."
"I can login to my office computer, go into all of my software, and work from a remote location."
"The remote connection is the most valuable, but we also use it for file transfer, that would be probably the second most valuable. The remote connection is a major time saver, it saves us from having to drive to each location."
"It must have been straightforward. My IT person set it up for me. It is a friendly program."
"Lacks some kind of voice communication option."
"Although the learning curve is steep, the product is well-documented."
"I would like to see more integration with iOS devices along with better connectivity and communication with these devices."
"There were a few employee devices that failed during the initial deployment, which required a second deployment."
"They need to ensure that the remote support is compatible with the other cloud solution providers, like Huawei. Currently it is only compatible with Azure, AWS and KVM."
"The ability to connect mobile devices could be improved. Smartphones and tablets are becoming more prevalent throughout corporate environments. From time to time, we have problems connecting to those devices. You can't stage the application to connect without a user's input. You had to guide them through enabling permissions for the app. Then they need to enter the URL and session key. It would be great if they could streamline that process."
"It needs better Linux support. We have had issues with Ubuntu specifically."
"The Bomgar representative console could do with modernising. The Web rep console introduced is a marked improvement, but is currently not at feature parity with the thick client. This is being worked on."
"The high pricing of the product is its only shortcoming that needs improvement."
"It would be helpful if there were more things that you could do outside of having to log into the machine, such as being able to raise a command line and reboot the computer if, for whatever reason, it doesn't want to let me in."
"The only issue is that they could have a tier between 10 seats and 50."
"As far as the usability of it, I'd like to see if printing could be enabled in the basic version or the medium version. Some of the remote printing isn't available unless you go to the premium versions, and that's disappointing."
"Unfortunately, LogMeIn is a long ways from being perfect. It has a lot of really great features, though they don't always work well."
"Everything has to be done over the web, via email, or something like that. You can't talk to a human being. That bothers me a lot."
"The user interface needs improvement. Mostly, it's pretty intuitive for what I need to do, but the extra elements to it seem very complex, so I don't really try to even use those. For example, document sharing, file stuff. I can do the log-in part, but the additional features are kind of complex."
"It's never cheap enough. If we got it for free, that would be perfect. But I know it's not and won't be free. It's always going to be too expensive for me because we're a small company."
BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while LogMeIn Pro is ranked 14th in Remote Access with 20 reviews. BeyondTrust Remote Support is rated 9.0, while LogMeIn Pro is rated 9.0. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of LogMeIn Pro writes "Good remote services feature and easy to setup". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and LogMeIn Rescue, whereas LogMeIn Pro is most compared with Microsoft Remote Desktop Services, LogMeIn Rescue, ConnectWise ScreenConnect, LogMeIn Central and Dameware Remote Support. See our BeyondTrust Remote Support vs. LogMeIn Pro report.
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